In our comparison of Bright Pattern vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
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In our rating and review comparison of Bright Pattern vs. VanillaSoft, VanillaSoft has 19 user reviews and Bright Pattern has 39. The average star rating for VanillaSoft is 4.84 while Bright Pattern has an average rating of 4.48. VanillaSoft has more positive reviews than Bright Pattern. Comparing Bright Pattern vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.
Bright Pattern vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Lead Management, Campaign Management, Campaign Types, Supported Channels, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of Bright Pattern vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than Bright Pattern.
In our pricing comparison of Bright Pattern vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.
Our comparison of Bright Pattern vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support. Bright Pattern scores higher in quality of support, ease of admin, but VanillaSoft has the best scores overall for system usability.
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