In our comparison of Bright Pattern vs. Talkdesk, Talkdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
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In our rating and review comparison of Bright Pattern vs. Talkdesk, Bright Pattern has 39 user reviews and Talkdesk has 46. The average star rating for Bright Pattern is 4.48 while Talkdesk has an average rating of 4.43. Bright Pattern has more positive reviews than Talkdesk. Comparing Bright Pattern vs. Talkdesk reviews, Bright Pattern has stronger overall reviews.
Bright Pattern vs. Talkdesk both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Recording , Language & Speech, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Course Management, Workforce Optimization, Supported Technologies, After-Sales Service. In our feature comparison of Bright Pattern vs. Talkdesk, Talkdesk offers more of the most popular features and tools than Bright Pattern.
In our pricing comparison of Bright Pattern vs. Talkdesk, Talkdesk's pricing starts at 0/month and is more affordable compared to Talkdesk's starting cost of 0/month.
Our comparison of Bright Pattern vs. Talkdesk shows that Talkdesk scores higher in usability for setup & support, quality of support. Bright Pattern scores higher in ease of use, meets requirements, learning curve, ease of admin, but Talkdesk has the best scores overall for system usability.
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