Avoxi vs. Mitel: Which is Best? - Wheelhouse

Avoxi vs. Mitel: Which is Best?

Avoxi vs. Mitel Best Overall: Avoxi

In our comparison of Avoxi vs. Mitel, Avoxi is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avoxi Quick Info
WH Score:
8.5
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
8.8
Company Size:All Sizes
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Avoxi Pricing
Launch
Free
per user / per month
Contact
$19.99
per user / per month
Engaged Enterprise
$39.99
per user / per month
Mitel Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Avoxi Features
  • Local Calling
  • Local Numbers
  • SIP Trunking
  • Bring Your Own Carrier (BYOC)
  • Caller ID
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Back
  • Call Queue
  • Call Barge
  • Call Whisper
  • Click-to-Call
  • Voicemail
  • Ring Groups
Mitel Features
  • Local Calling
  • Local Numbers
  • SIP Trunking
  • Bring Your Own Carrier (BYOC)
  • Caller ID
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Back
  • Call Queue
  • Call Barge
  • Call Whisper
  • Click-to-Call
  • Voicemail
  • Ring Groups

Pros & Cons

Avoxi Pros & Cons
Pros
  • Outstanding audio quality for DID service
  • Responsive and helpful customer support
  • User-friendly administration panel for easy DID management .
Cons
  • Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard).
Mitel Pros & Cons
Pros
  • Even the novice to the systems can use MiCloud Business with ease
  • Besides, it does provide the functionality to get the work done as needed
  • Everyone who needs such an application, I strongly recommend this product to them.
Cons
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Reviews

Avoxi Reviews
Top Favorable Review
T
Tuan
Reviewed on Jul 2, 2021

I highly recommend Avoxi as the best DID provider.

Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management

Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work

Top Critical Review
M
Michelle
Reviewed on Jul 2, 2021

Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.

They excel at finding specific DID numbers at competitive prices

Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)

Mitel Reviews
Top Favorable Review
L
Letitia
Reviewed on Jul 2, 2021

You can do your work well using MiCloud, what's more; it is easy to use.

Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

It can be slow to load and for some people's liking, wish it were faster!

Top Critical Review
E
Earl
Reviewed on Jul 2, 2021

Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Alternatives

Avoxi Alternatives
Mitel Alternatives
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Avoxi vs. Mitel: Detailed Comparison

Avoxi vs. Mitel Top Ratings & Reviews: Avoxi

In our rating and review comparison of Avoxi vs. Mitel, Avoxi has 6 user reviews and Mitel has 27. The average star rating for Avoxi is 4.66 while Mitel has an average rating of 4.18. Avoxi has more positive reviews than Mitel. Comparing Avoxi vs. Mitel reviews, Avoxi has stronger overall reviews.

Avoxi vs. Mitel Best Features & Functionality: Avoxi

Avoxi vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Supported Channels, Language & Speech, Customizable Items, Collaboration Tools, Document Management, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of Avoxi vs. Mitel, Avoxi offers more of the most popular features and tools than Mitel.

Avoxi vs. Mitel Best Pricing: Mitel

In our pricing comparison of Avoxi vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

Avoxi vs. Mitel Best Usability: Avoxi

Our comparison of Avoxi vs. Mitel shows that Avoxi scores higher in usability for ease of use, meets requirements. Mitel scores higher in learning curve, setup & support, quality of support, ease of admin, but Avoxi has the best scores overall for system usability.

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