Avaya UCaaS vs. OnStream: Which is Best? - Wheelhouse

Avaya UCaaS vs. OnStream: Which is Best?

Avaya UCaaS vs. OnStream Best Overall: OnStream

In our comparison of Avaya UCaaS vs. OnStream, OnStream is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avaya UCaaS Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
8.3
Usability Score:
7.7
Company Size:All Sizes
Platforms:
OnStream Quick Info
WH Score:
8.7
Pricing Score:
8.7
Feature Score:
8.7
Usability Score:
9.0
Company Size:All Sizes
Platforms:

Pricing

Avaya UCaaS Pricing
Price Range
Contact Us

* Vendor does not share prices.

OnStream Pricing
OnStream Video Conferencing
$49
per host / per month

Features

Avaya UCaaS Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
OnStream Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer

Pros & Cons

Avaya UCaaS Pros & Cons
Pros
  • The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
Cons
  • A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
OnStream Pros & Cons
Pros
  • The layout of HiTask is straightforward and effective, consolidating all questions on a single page.
Cons
  • AutoCAD, while powerful, can be challenging to navigate, especially when trying to figure out specific functions
  • .

Reviews

Avaya UCaaS Reviews
Top Favorable Review
S
Susanna
Reviewed on Jul 2, 2021

The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.

The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.

The product does not work with any telecom provider, limiting its compatibility.

Top Critical Review
A
Anna
Reviewed on Jul 2, 2021

The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.

Easy-to-use interface complemented by readily available documentation.

A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.

OnStream Reviews
Top Favorable Review
J
Jill
Reviewed on Jul 2, 2021

The layout of HiTask is straightforward and effective, consolidating all questions on a single page. The notification feature indicating the number of unanswered questions is a helpful touch. It offers a quick and easy way to respond to individual customers.

The layout of HiTask is straightforward and effective, consolidating all questions on a single page

AutoCAD, while powerful, can be challenging to navigate, especially when trying to figure out specific functions.

Top Critical Review
J
Jill
Reviewed on Jul 2, 2021

The layout of HiTask is straightforward and effective, consolidating all questions on a single page. The notification feature indicating the number of unanswered questions is a helpful touch. It offers a quick and easy way to respond to individual customers.

The layout of HiTask is straightforward and effective, consolidating all questions on a single page

AutoCAD, while powerful, can be challenging to navigate, especially when trying to figure out specific functions.

Alternatives

Avaya UCaaS Alternatives
OnStream Alternatives
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Avaya UCaaS vs. OnStream: Detailed Comparison

Avaya UCaaS vs. OnStream Top Ratings & Reviews: Avaya UCaaS

In our rating and review comparison of Avaya UCaaS vs. OnStream, Avaya UCaaS has 23 user reviews and OnStream has 11. The average star rating for Avaya UCaaS is 4.26 while OnStream has an average rating of 3.72. Avaya UCaaS has more positive reviews than OnStream. Comparing Avaya UCaaS vs. OnStream reviews, Avaya UCaaS has stronger overall reviews.

Avaya UCaaS vs. OnStream Best Features & Functionality: OnStream

Avaya UCaaS vs. OnStream both offer a strong set of features and functionality including Conferencing Capabilities, Presenter Controls, Remote Support Features, Chat/IM Management, Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Collaboration Tools, Document Management, Customizable Items, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Disaster Recovery, Integration Options, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of Avaya UCaaS vs. OnStream, OnStream offers more of the most popular features and tools than Avaya UCaaS.

Avaya UCaaS vs. OnStream Best Pricing: OnStream

In our pricing comparison of Avaya UCaaS vs. OnStream, OnStream's pricing starts at $49/month and is more affordable compared to OnStream's starting cost of $49/month.

Avaya UCaaS vs. OnStream Best Usability: OnStream

Our comparison of Avaya UCaaS vs. OnStream shows that OnStream scores higher in usability for ease of use, meets requirements, quality of support. Avaya UCaaS scores higher in learning curve, setup & support, ease of admin, but OnStream has the best scores overall for system usability.

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