In our comparison of Avaya UCaaS vs. Poly, Avaya UCaaS is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
With the hands-free headset, you can multitask while working and interacting with clients. The main drawback is that tapping the side button to answer a call requires the red light on the button to be lighted.
Hands-free calling, and allows you to muktitask
Red light on the side button has to be lit in order to answer calls and constantly have to check to the phone
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
I am really happy with the Polycom Group 500 video conferencing solution that I have continued using for three years now. EagleEye is a very smart camera, and the microphone is incredibly sensitive.
Sensitive microphone, intelligent Eagle Eye camera, and saves transportation expenses
None
The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
With the hands-free headset, you can multitask while working and interacting with clients. The main drawback is that tapping the side button to answer a call requires the red light on the button to be lighted.
Hands-free calling, and allows you to muktitask
Red light on the side button has to be lit in order to answer calls and constantly have to check to the phone
I am really happy with the Polycom Group 500 video conferencing solution that I have continued using for three years now. EagleEye is a very smart camera, and the microphone is incredibly sensitive.
Sensitive microphone, intelligent Eagle Eye camera, and saves transportation expenses
None
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In our rating and review comparison of Avaya UCaaS vs. Poly, Poly has 19 user reviews and Avaya UCaaS has 23. The average star rating for Poly is 4.47 while Avaya UCaaS has an average rating of 4.26. Poly has more positive reviews than Avaya UCaaS. Comparing Avaya UCaaS vs. Poly reviews, Poly has stronger overall reviews.
Avaya UCaaS vs. Poly both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Presenter Controls, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service, Supported Technologies. In our feature comparison of Avaya UCaaS vs. Poly, Avaya UCaaS offers more of the most popular features and tools than Poly.
In our pricing comparison of Avaya UCaaS vs. Poly, Poly's pricing starts at N/A/month and is more affordable compared to Poly's starting cost of N/A/month.
Our comparison of Avaya UCaaS vs. Poly shows that Poly scores higher in usability for ease of use, setup & support, quality of support, ease of admin. Avaya UCaaS scores higher in meets requirements, learning curve, but Poly has the best scores overall for system usability.
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