In our comparison of Avaya UCaaS vs. Microsoft Teams, Avaya UCaaS is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
Especially in the pandemic era, this tool has been instrumental in saving time during meetings. Its efficient document sharing and navigation features have contributed significantly to our workflow.
The ease of navigation and document sharing capabilities are the standout features for me.
On occasion, there's a delay in receiving messages from colleagues when I'm offline.
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
This platform provides an efficient and user-friendly communication solution. While the awards feature could be refined, the overall experience is commendable, making it a standout choice.
The ability to edit or delete sent chat messages is a practical feature. Direct calling and mention tags add to the convenience. Plus, the support for GIFs injects a fun element into workplace communication.
The awards feature could be more useful or integrated with other functions to enhance its value.
The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
Especially in the pandemic era, this tool has been instrumental in saving time during meetings. Its efficient document sharing and navigation features have contributed significantly to our workflow.
The ease of navigation and document sharing capabilities are the standout features for me.
On occasion, there's a delay in receiving messages from colleagues when I'm offline.
This platform provides an efficient and user-friendly communication solution. While the awards feature could be refined, the overall experience is commendable, making it a standout choice.
The ability to edit or delete sent chat messages is a practical feature. Direct calling and mention tags add to the convenience. Plus, the support for GIFs injects a fun element into workplace communication.
The awards feature could be more useful or integrated with other functions to enhance its value.
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In our rating and review comparison of Avaya UCaaS vs. Microsoft Teams, Microsoft Teams has 9 user reviews and Avaya UCaaS has 23. The average star rating for Microsoft Teams is 4.88 while Avaya UCaaS has an average rating of 4.26. Microsoft Teams has more positive reviews than Avaya UCaaS. Comparing Avaya UCaaS vs. Microsoft Teams reviews, Microsoft Teams has stronger overall reviews.
Avaya UCaaS vs. Microsoft Teams both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Presenter Controls, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Supported Technologies, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of Avaya UCaaS vs. Microsoft Teams, Avaya UCaaS offers more of the most popular features and tools than Microsoft Teams.
In our pricing comparison of Avaya UCaaS vs. Microsoft Teams, Microsoft Teams's pricing starts at Free/month and is more affordable compared to Microsoft Teams's starting cost of Free/month.
Our comparison of Avaya UCaaS vs. Microsoft Teams shows that Microsoft Teams scores higher in usability for ease of use, learning curve, setup & support. Avaya UCaaS scores higher in meets requirements, quality of support, ease of admin, but Microsoft Teams has the best scores overall for system usability.
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