In our comparison of Avaya Experience Platform vs. Sharpen, Sharpen is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
It works superbly. I am very happy with it.
Transferring calls while on hold and adding custom sounds would be great.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
It allows us to take calls we want to. Easily accessible and manageable app. Caller information is displayed which is something great.
It failed to integrate with our case management platform so the calls are not transferred correctly.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
It works superbly. I am very happy with it.
Transferring calls while on hold and adding custom sounds would be great.
It allows us to take calls we want to. Easily accessible and manageable app. Caller information is displayed which is something great.
It failed to integrate with our case management platform so the calls are not transferred correctly.
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In our rating and review comparison of Avaya Experience Platform vs. Sharpen, Sharpen has 7 user reviews and Avaya Experience Platform has 12. The average star rating for Sharpen is 4.71 while Avaya Experience Platform has an average rating of 4.33. Sharpen has more positive reviews than Avaya Experience Platform. Comparing Avaya Experience Platform vs. Sharpen reviews, Sharpen has stronger overall reviews.
Avaya Experience Platform vs. Sharpen both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Recording , Language & Speech, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Disaster Recovery, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Supported Technologies, After-Sales Service. In our feature comparison of Avaya Experience Platform vs. Sharpen, Sharpen offers more of the most popular features and tools than Avaya Experience Platform.
In our pricing comparison of Avaya Experience Platform vs. Sharpen, Sharpen's pricing starts at $25/month and is more affordable compared to Sharpen's starting cost of $25/month.
Our comparison of Avaya Experience Platform vs. Sharpen shows that Sharpen scores higher in usability for meets requirements, quality of support. Avaya Experience Platform scores higher in ease of use, learning curve, ease of admin, but Sharpen has the best scores overall for system usability.
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