Arkadin vs. Avaya UCaaS: Which is Best? - Wheelhouse

Arkadin vs. Avaya UCaaS: Which is Best?

Arkadin vs. Avaya UCaaS Best Overall: Avaya UCaaS

In our comparison of Arkadin vs. Avaya UCaaS, Avaya UCaaS is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Arkadin Quick Info
WH Score:
8.4
Pricing Score:
8.1
Feature Score:
7.9
Usability Score:
7.9
Company Size:All Sizes
Platforms:
Avaya UCaaS Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
8.3
Usability Score:
7.7
Company Size:All Sizes
Platforms:

Pricing

Arkadin Pricing
Price Range
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* Vendor does not share prices.

Avaya UCaaS Pricing
Price Range
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* Vendor does not share prices.

Features

Arkadin Features
  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Webinars
  • Dial-In/Dial-Out Number
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging
Avaya UCaaS Features
  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Webinars
  • Dial-In/Dial-Out Number
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging

Pros & Cons

Arkadin Pros & Cons
Pros
  • It operates smoothly even on low-end laptops, eliminating the need for additional software installations
  • The seamless integration with Microsoft Outlook further enhances its user-friendly experience.
Cons
  • We do have some issues
  • It lacks important features like sharing
  • Moreover, it is not easy to use software.
Avaya UCaaS Pros & Cons
Pros
  • The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
Cons
  • A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.

Reviews

Arkadin Reviews
Top Favorable Review
T
Tena
Reviewed on Jul 2, 2021

Its robust security measures instill confidence in discussing sensitive organizational matters. This software ensures our data remains secure and shields us from potential breaches or eavesdropping, which is a substantial advantage.

It operates smoothly even on low-end laptops, eliminating the need for additional software installations. The seamless integration with Microsoft Outlook further enhances its user-friendly experience.

It's relatively basic in terms of functionality.

Top Critical Review
Y
Yvonne
Reviewed on Jul 2, 2021

It is the best tool to conduct online meetings. The price is really very reasonable. It works best when you are not overloaded with the meetings.

We do have some issues. It lacks important features like sharing. Moreover, it is not easy to use software.

Avaya UCaaS Reviews
Top Favorable Review
S
Susanna
Reviewed on Jul 2, 2021

The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.

The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.

The product does not work with any telecom provider, limiting its compatibility.

Top Critical Review
A
Anna
Reviewed on Jul 2, 2021

The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.

Easy-to-use interface complemented by readily available documentation.

A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.

Alternatives

Arkadin Alternatives
Avaya UCaaS Alternatives
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Arkadin vs. Avaya UCaaS: Detailed Comparison

Arkadin vs. Avaya UCaaS Top Ratings & Reviews: Arkadin

In our rating and review comparison of Arkadin vs. Avaya UCaaS, Arkadin has 13 user reviews and Avaya UCaaS has 23. The average star rating for Arkadin is 4.30 while Avaya UCaaS has an average rating of 4.26. Arkadin has more positive reviews than Avaya UCaaS. Comparing Arkadin vs. Avaya UCaaS reviews, Arkadin has stronger overall reviews.

Arkadin vs. Avaya UCaaS Best Features & Functionality: Avaya UCaaS

Arkadin vs. Avaya UCaaS both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Presenter Controls, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Supported Technologies, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of Arkadin vs. Avaya UCaaS, Avaya UCaaS offers more of the most popular features and tools than Arkadin.

Arkadin vs. Avaya UCaaS Best Pricing: Avaya UCaaS

In our pricing comparison of Arkadin vs. Avaya UCaaS, Avaya UCaaS's pricing starts at N/A/month and is more affordable compared to Avaya UCaaS's starting cost of N/A/month.

Arkadin vs. Avaya UCaaS Best Usability: Arkadin

Our comparison of Arkadin vs. Avaya UCaaS shows that Arkadin scores higher in usability for ease of use, meets requirements, learning curve, setup & support. Avaya UCaaS scores higher in quality of support, ease of admin, but Arkadin has the best scores overall for system usability.

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