Ameyo vs. Mitel: Which is Best? - Wheelhouse

Ameyo vs. Mitel: Which is Best?

Ameyo vs. Mitel Best Overall: Ameyo

In our comparison of Ameyo vs. Mitel, Ameyo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Ameyo Quick Info
WH Score:
8.3
Pricing Score:
8.6
Feature Score:
8.6
Usability Score:
7.7
Company Size:Small Business, Mid Market
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Ameyo Pricing
Price Range
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* Vendor does not share prices.

Mitel Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Ameyo Features
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
Mitel Features
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Toll-Free Numbers
  • Toll-Free Minutes
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening

Pros & Cons

Ameyo Pros & Cons
Pros
  • The product offers the basic features for what it is built
  • If you are told that it does a lot more, maybe you ought to confirm before starting to use it.
Cons
  • Instances of server issues have been noted, posing challenges for daily users who are restricted from using personal servers
  • Addressing server stability is crucial for uninterrupted operations.
Mitel Pros & Cons
Pros
  • Even the novice to the systems can use MiCloud Business with ease
  • Besides, it does provide the functionality to get the work done as needed
  • Everyone who needs such an application, I strongly recommend this product to them.
Cons
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Reviews

Ameyo Reviews
Top Favorable Review
R
Rodney
Reviewed on Jul 2, 2021

General Comments: Please be careful in analyzing this or any other software that you use. Otherwise, you might find yourself in the same situation that we have. We are not pleased with this system so far.

The product offers the basic features for what it is built. If you are told that it does a lot more, maybe you ought to confirm before starting to use it.

They are not exactly tailored for all types of businesses or maybe very large ones with very specific rules, policies, and needs. The salespeople had indicated that most of our issues with the previous vendor would be resolved after switching to their company’s solution. However, that really didn’t happen. The support is okay, but not the greatest. They do take time to respond and cannot handle many complaints at a time.

Top Critical Review
L
Lisa
Reviewed on Jul 2, 2021

Ameyo's CRM portal emerges as a reliable solution with the potential for growth through feature enhancements and server stability improvements. Its current strengths make it a commendable choice for businesses seeking an effective CRM platform.

To further elevate Ameyo's appeal, the addition of features like lead management and smart views is recommended. Additionally, prioritizing server stability will ensure a smoother user experience and address operational challenges.

Instances of server issues have been noted, posing challenges for daily users who are restricted from using personal servers. Addressing server stability is crucial for uninterrupted operations.

Mitel Reviews
Top Favorable Review
L
Letitia
Reviewed on Jul 2, 2021

You can do your work well using MiCloud, what's more; it is easy to use.

Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

It can be slow to load and for some people's liking, wish it were faster!

Top Critical Review
E
Earl
Reviewed on Jul 2, 2021

Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Alternatives

Ameyo Alternatives
Mitel Alternatives
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Ameyo vs. Mitel: Detailed Comparison

Ameyo vs. Mitel Top Ratings & Reviews: Mitel

In our rating and review comparison of Ameyo vs. Mitel, Mitel has 27 user reviews and Ameyo has 8. The average star rating for Mitel is 4.18 while Ameyo has an average rating of 3.87. Mitel has more positive reviews than Ameyo. Comparing Ameyo vs. Mitel reviews, Mitel has stronger overall reviews.

Ameyo vs. Mitel Best Features & Functionality: Ameyo

Ameyo vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Helpdesk Features, Remote Support Features, Reporting & Analytics, Supported Channels, Device Management, Chat/IM Management, Conferencing Capabilities, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Governance, Risk, & Compliance (GRC), Third-Party Integrations, Course Management, After-Sales Service, Report Management. In our feature comparison of Ameyo vs. Mitel, Ameyo offers more of the most popular features and tools than Mitel.

Ameyo vs. Mitel Best Pricing: Mitel

In our pricing comparison of Ameyo vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

Ameyo vs. Mitel Best Usability: Mitel

Our comparison of Ameyo vs. Mitel shows that Mitel scores higher in usability for learning curve, setup & support. Ameyo scores higher in ease of use, meets requirements, quality of support, ease of admin, but Mitel has the best scores overall for system usability.

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