In our comparison of Alvaria CX Suite vs. Nextiva, Nextiva is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.
One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.
One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.
One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.
One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
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In our rating and review comparison of Alvaria CX Suite vs. Nextiva, Nextiva has 66 user reviews and Alvaria CX Suite has 3. The average star rating for Nextiva is 4.34 while Alvaria CX Suite has an average rating of 4. Nextiva has more positive reviews than Alvaria CX Suite. Comparing Alvaria CX Suite vs. Nextiva reviews, Nextiva has stronger overall reviews.
Alvaria CX Suite vs. Nextiva both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Device Management, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Third-Party Integrations, Microsoft 365, Google Workspace, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service, Supported Technologies. In our feature comparison of Alvaria CX Suite vs. Nextiva, Nextiva offers more of the most popular features and tools than Alvaria CX Suite.
In our pricing comparison of Alvaria CX Suite vs. Nextiva, Nextiva's pricing starts at $17.95/month and is more affordable compared to Nextiva's starting cost of $17.95/month.
Our comparison of Alvaria CX Suite vs. Nextiva shows that Nextiva scores higher in usability for meets requirements, learning curve, setup & support, quality of support, ease of admin. Alvaria CX Suite scores higher in ease of use, but Nextiva has the best scores overall for system usability.
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