Alvaria CX Suite vs. Mitel: Which is Best? - Wheelhouse

Alvaria CX Suite vs. Mitel: Which is Best?

Alvaria CX Suite vs. Mitel Best Overall: Mitel

In our comparison of Alvaria CX Suite vs. Mitel, Mitel is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Alvaria CX Suite Quick Info
WH Score:
7.2
Pricing Score:
7.0
Feature Score:
6.8
Usability Score:
7.0
Company Size:All Sizes
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Alvaria CX Suite Pricing
Price Range
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* Vendor does not share prices.

Mitel Pricing
Price Range
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* Vendor does not share prices.

Features

Alvaria CX Suite Features
  • Inbound Calling
  • Outbound Calling
  • Call Waiting
  • Call Back
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Voice Assistant
  • Skills-Based Routing
  • Data-Driven Routing
  • Last Agent Routing
  • Customer Profiling
  • Call Recording
  • Screen Recording
  • CX Analytics
Mitel Features
  • Inbound Calling
  • Outbound Calling
  • Call Waiting
  • Call Back
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Voice Assistant
  • Skills-Based Routing
  • Data-Driven Routing
  • Last Agent Routing
  • Customer Profiling
  • Call Recording
  • Screen Recording
  • CX Analytics

Pros & Cons

Alvaria CX Suite Pros & Cons
Pros
  • One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience
  • The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
Cons
  • While the overall experience is positive, there are a couple of areas for improvement
  • The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment
  • Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
Mitel Pros & Cons
Pros
  • Even the novice to the systems can use MiCloud Business with ease
  • Besides, it does provide the functionality to get the work done as needed
  • Everyone who needs such an application, I strongly recommend this product to them.
Cons
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Reviews

Alvaria CX Suite Reviews
Top Favorable Review
E
Eric
Reviewed on Jul 2, 2021

Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.

One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.

While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.

Top Critical Review
E
Eric
Reviewed on Jul 2, 2021

Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.

One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.

While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.

Mitel Reviews
Top Favorable Review
L
Letitia
Reviewed on Jul 2, 2021

You can do your work well using MiCloud, what's more; it is easy to use.

Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

It can be slow to load and for some people's liking, wish it were faster!

Top Critical Review
E
Earl
Reviewed on Jul 2, 2021

Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Alternatives

Alvaria CX Suite Alternatives
Mitel Alternatives
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Alvaria CX Suite vs. Mitel: Detailed Comparison

Alvaria CX Suite vs. Mitel Top Ratings & Reviews: Mitel

In our rating and review comparison of Alvaria CX Suite vs. Mitel, Mitel has 27 user reviews and Alvaria CX Suite has 3. The average star rating for Mitel is 4.18 while Alvaria CX Suite has an average rating of 4. Mitel has more positive reviews than Alvaria CX Suite. Comparing Alvaria CX Suite vs. Mitel reviews, Mitel has stronger overall reviews.

Alvaria CX Suite vs. Mitel Best Features & Functionality: Mitel

Alvaria CX Suite vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Customer Relationship Management (CRM) Features, Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Collaboration Tools, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Workflow Automation, Document Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Compliance Accreditations, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service, Supported Technologies. In our feature comparison of Alvaria CX Suite vs. Mitel, Mitel offers more of the most popular features and tools than Alvaria CX Suite.

Alvaria CX Suite vs. Mitel Best Pricing: Mitel

In our pricing comparison of Alvaria CX Suite vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

Alvaria CX Suite vs. Mitel Best Usability: Mitel

Our comparison of Alvaria CX Suite vs. Mitel shows that Mitel scores higher in usability for meets requirements, learning curve, setup & support, quality of support, ease of admin. Alvaria CX Suite scores higher in ease of use, but Mitel has the best scores overall for system usability.

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