In our comparison of Altitude vs. LiveVox, LiveVox is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."
The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.
The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."
The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.
The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."
The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.
The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.
Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."
The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.
The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
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In our rating and review comparison of Altitude vs. LiveVox, LiveVox has 14 user reviews and Altitude has 4. The average star rating for LiveVox is 4.57 while Altitude has an average rating of 3.75. LiveVox has more positive reviews than Altitude. Comparing Altitude vs. LiveVox reviews, LiveVox has stronger overall reviews.
Altitude vs. LiveVox both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of Altitude vs. LiveVox, LiveVox offers more of the most popular features and tools than Altitude.
In our pricing comparison of Altitude vs. LiveVox, LiveVox's pricing starts at 0/month and is more affordable compared to LiveVox's starting cost of 0/month.
Our comparison of Altitude vs. LiveVox shows that LiveVox scores higher in usability for meets requirements, setup & support, ease of admin. Altitude scores higher in ease of use, learning curve, but LiveVox has the best scores overall for system usability.
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