Altitude vs. Centrical: Which is Best? - Wheelhouse

Altitude vs. Centrical: Which is Best?

Altitude vs. Centrical Best Overall: Centrical

In our comparison of Altitude vs. Centrical, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Altitude Quick Info
WH Score:
7.8
Pricing Score:
7.2
Feature Score:
7.2
Usability Score:
7.9
Company Size:All Sizes
Platforms:
Centrical Quick Info
WH Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.9
Company Size:All Sizes
Platforms:

Pricing

Altitude Pricing
Price Range
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* Vendor does not share prices.

Centrical Pricing
Price Range
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* Vendor does not share prices.

Features

Altitude Features
  • Voicemail
  • IVR
  • Auto Attendant
  • Feedback Management
  • Skills-Based Routing
  • Event-Driven Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Omnichannel Routing
  • Voicemail Routing
  • Knowledge Management
  • Gamification
  • Voice
  • Chat/IM
Centrical Features
  • Voicemail
  • IVR
  • Auto Attendant
  • Feedback Management
  • Skills-Based Routing
  • Event-Driven Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Omnichannel Routing
  • Voicemail Routing
  • Knowledge Management
  • Gamification
  • Voice
  • Chat/IM

Pros & Cons

Altitude Pros & Cons
Pros
  • The stability of the call handling feature is impressive
  • However, the supervisor windows for real-time KPI view could be more advanced.
Cons
  • The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.
Centrical Pros & Cons
Pros
  • Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
Cons
  • Reporting issues, Unresolved reporting bugs.

Reviews

Altitude Reviews
Top Favorable Review
J
John
Reviewed on Jul 2, 2021

Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."

The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.

The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.

Top Critical Review
J
John
Reviewed on Jul 2, 2021

Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."

The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.

The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.

Centrical Reviews
Top Favorable Review
P
Peter
Reviewed on Jul 2, 2021

The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.

Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.

There's significant potential for growth and enhancement.

Top Critical Review
K
Karen
Reviewed on Jul 2, 2021

Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.

Streamlined communication, Increased employee engagement

Reporting issues, Unresolved reporting bugs

Alternatives

Altitude Alternatives
Centrical Alternatives
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Altitude vs. Centrical: Detailed Comparison

Altitude vs. Centrical Top Ratings & Reviews: Centrical

In our rating and review comparison of Altitude vs. Centrical, Centrical has 9 user reviews and Altitude has 4. The average star rating for Centrical is 4.66 while Altitude has an average rating of 3.75. Centrical has more positive reviews than Altitude. Comparing Altitude vs. Centrical reviews, Centrical has stronger overall reviews.

Altitude vs. Centrical Best Features & Functionality: Centrical

Altitude vs. Centrical both offer a strong set of features and functionality including Customer Management, Content Management System (CMS) Features, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of Altitude vs. Centrical, Centrical offers more of the most popular features and tools than Altitude.

Altitude vs. Centrical Best Pricing: Centrical

In our pricing comparison of Altitude vs. Centrical, Centrical's pricing starts at N/A/month and is more affordable compared to Centrical's starting cost of N/A/month.

Altitude vs. Centrical Best Usability: Centrical

Our comparison of Altitude vs. Centrical shows that Centrical scores higher in usability for learning curve, ease of admin. Altitude scores higher in ease of use, meets requirements, but Centrical has the best scores overall for system usability.

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