Act! vs. SugarCRM: Which is Best? - Wheelhouse

Act! vs. SugarCRM: Which is Best?

Act! vs. SugarCRM Best Overall: Act!

In our comparison of Act! vs. SugarCRM, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Act! Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Act! Pricing
Act! Premium Cloud
$30
per user / per month
Act! Premium Desktop
$37.5
per user / per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

Act! Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
  • Campaign Orchestration
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
SugarCRM Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
  • Campaign Orchestration
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists

Pros & Cons

Act! Pros & Cons
Pros
  • I am a big fan of all the functions that this program has
  • It has been helpful to my company and me.
Cons
  • The reporting sucks
  • As for the whole program, it used to work great but not anymore.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

Act! Reviews
Top Favorable Review
N
Nancy
Reviewed on Jul 2, 2021

I am a big fan of all the functions that this program has. It has been helpful to my company and me.

The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.

Top Critical Review
N
Norman
Reviewed on Jul 2, 2021

Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.

I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.

The reporting sucks. As for the whole program, it used to work great but not anymore.

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

Act! Alternatives
8.6
SugarCRM Alternatives
8.6
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Act! vs. SugarCRM: Detailed Comparison

Act! vs. SugarCRM Top Ratings & Reviews: SugarCRM

In our rating and review comparison of Act! vs. SugarCRM, SugarCRM has 39 user reviews and Act! has 141. The average star rating for SugarCRM is 4.07 while Act! has an average rating of 4.03. SugarCRM has more positive reviews than Act!. Comparing Act! vs. SugarCRM reviews, SugarCRM has stronger overall reviews.

Act! vs. SugarCRM Best Features & Functionality: SugarCRM

Act! vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Reporting & Analytics, Supported Channels, Campaign Types, Accounting Features, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of Act! vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Act!.

Act! vs. SugarCRM Best Pricing: Act!

In our pricing comparison of Act! vs. SugarCRM, Act!'s pricing starts at $30/month and is more affordable compared to SugarCRM's starting cost of $49/month.

Act! vs. SugarCRM Best Usability: SugarCRM

Our comparison of Act! vs. SugarCRM shows that SugarCRM scores higher in usability for meets requirements, setup & support, quality of support. Act! scores higher in ease of use, learning curve, ease of admin, but SugarCRM has the best scores overall for system usability.

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