In our comparison of Act! vs. SugarCRM, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
I am a big fan of all the functions that this program has. It has been helpful to my company and me.
The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.
General Comments: The big companies will find it very beneficial.
Listing all my employees on my business page is easy with it.
Email viewing is not attractive.
Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.
I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.
The reporting sucks. As for the whole program, it used to work great but not anymore.
I have worked with Sugar CRM and created numerous add-ons for consulting projects.
Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.
A dated UI, tabs are poorly displayed.
I am a big fan of all the functions that this program has. It has been helpful to my company and me.
The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.
Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.
I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.
The reporting sucks. As for the whole program, it used to work great but not anymore.
General Comments: The big companies will find it very beneficial.
Listing all my employees on my business page is easy with it.
Email viewing is not attractive.
I have worked with Sugar CRM and created numerous add-ons for consulting projects.
Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.
A dated UI, tabs are poorly displayed.
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In our rating and review comparison of Act! vs. SugarCRM, Act! has 140 user reviews and SugarCRM has 38. The average star rating for Act! is 4.05 while SugarCRM has an average rating of 4.05. Act! has more positive reviews than SugarCRM. Comparing Act! vs. SugarCRM reviews, Act! has stronger overall reviews.
Act! vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Campaign Types, Reporting & Analytics, Supported Channels, Accounting Features, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of Act! vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Act!.
In our pricing comparison of Act! vs. SugarCRM, Act!'s pricing starts at $30/month and is more affordable compared to SugarCRM's starting cost of $49/month.
Our comparison of Act! vs. SugarCRM shows that SugarCRM scores higher in usability for meets requirements, setup & support, quality of support. Act! scores higher in ease of use, learning curve, ease of admin, but SugarCRM has the best scores overall for system usability.
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