In our comparison of CXone vs. Liveops, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
This provider offers a user-friendly tool for efficiently retrieving critical data. Live operations are straightforward, requiring minimal training for seamless utilization. Its intuitive interface allows anyone to quickly locate order details, courier information, or customer order history.
The platform excels in providing easy access to order details, ensuring that crucial information is readily available for reference.
The complexity of security passwords might be simplified to enhance user accessibility without compromising safety measures.
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
The team has consistently demonstrated a willingness to assist with any challenges I've faced. This level of support greatly enhances the overall experience with the product.
Its high configurability empowers me to create unique processes.
None
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
This provider offers a user-friendly tool for efficiently retrieving critical data. Live operations are straightforward, requiring minimal training for seamless utilization. Its intuitive interface allows anyone to quickly locate order details, courier information, or customer order history.
The platform excels in providing easy access to order details, ensuring that crucial information is readily available for reference.
The complexity of security passwords might be simplified to enhance user accessibility without compromising safety measures.
The team has consistently demonstrated a willingness to assist with any challenges I've faced. This level of support greatly enhances the overall experience with the product.
Its high configurability empowers me to create unique processes.
None
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In our rating and review comparison of CXone vs. Liveops, Liveops has 5 user reviews and CXone has 33. The average star rating for Liveops is 4.4 while CXone has an average rating of 4.15. Liveops has more positive reviews than CXone. Comparing CXone vs. Liveops reviews, Liveops has stronger overall reviews.
CXone vs. Liveops both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Call Time Limits, Customer Management, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Language & Speech, Enhancements & Personalization, Portal Types, Collaboration Tools, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Data Management, Governance, Risk, & Compliance (GRC), Supported Technologies, After-Sales Service. In our feature comparison of CXone vs. Liveops, CXone offers more of the most popular features and tools than Liveops.
In our pricing comparison of CXone vs. Liveops, Liveops's pricing starts at N/A/month and is more affordable compared to Liveops's starting cost of N/A/month.
Our comparison of CXone vs. Liveops shows that CXone scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Liveops scores higher in learning curve, but CXone has the best scores overall for system usability.
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