8x8 X Series vs. Blue Jeans: Which is Best? - Wheelhouse

8x8 X Series vs. Blue Jeans: Which is Best?

8x8 X Series vs. Blue Jeans Best Overall: 8x8 X Series

In our comparison of 8x8 X Series vs. Blue Jeans, 8x8 X Series is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

8x8 X Series Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Blue Jeans Quick Info
WH Score:
8.5
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
8.0
Company Size:Mid Market, Large Market
Platforms:

Pricing

8x8 X Series Pricing
X2
$24
per user / per month
X4
$44
per user / per month
Blue Jeans Pricing
BlueJeans Standard
$9.99
per host / per month
BlueJeans Pro
$13.99
per host / per month
BlueJeans Enterprise
$16.66
per host / per month

Features

8x8 X Series Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Add/Remove Participants
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
Blue Jeans Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Add/Remove Participants
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer

Pros & Cons

8x8 X Series Pros & Cons
Pros
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application
  • Thus allows me to leave my desk more frequently.
Cons
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.
Blue Jeans Pros & Cons
Pros
  • The audio and video quality calls are incredibly effective, the naturally existing gap in communication between the offshore and full time designers has been eased by this software, and collaboration with the offshore group is possible courtesy of BlueJeans.
Cons
  • Extremely slow and inaccurate remote control, the platform at times requests you to setup the software making people get puzzled yet the web interface is quite faulty.

Reviews

8x8 X Series Reviews
Top Favorable Review
P
Paul
Reviewed on Jul 2, 2021

But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.

I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.

The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.

Top Critical Review
P
Patricia
Reviewed on Jul 2, 2021

This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.

Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.

Terrible sound quality-too much noise in the background, the system crashes often, etc.

Blue Jeans Reviews
Top Favorable Review
C
Chang
Reviewed on Jul 2, 2021

The audio and video quality calls are incredibly effective, the naturally existing gap in communication between the offshore and full time designers has been eased by this software, and collaboration with the offshore group is possible courtesy of BlueJeans.

The bandwidth consumed by BlueJeans exceeds the normal consumption.

Top Critical Review
R
Ray
Reviewed on Jul 2, 2021

When installing platforms and servers for our clients, we communicate with 30 of them (disparate) every month. Also, every day, we use it with our infrastructure team.

Smooth presentations, exceptional quality of audio and video,

Extremely slow and inaccurate remote control, the platform at times requests you to setup the software making people get puzzled yet the web interface is quite faulty.

Alternatives

8x8 X Series Alternatives
Blue Jeans Alternatives
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8x8 X Series vs. Blue Jeans: Detailed Comparison

8x8 X Series vs. Blue Jeans Top Ratings & Reviews: Blue Jeans

In our rating and review comparison of 8x8 X Series vs. Blue Jeans, Blue Jeans has 36 user reviews and 8x8 X Series has 74. The average star rating for Blue Jeans is 4.33 while 8x8 X Series has an average rating of 3.77. Blue Jeans has more positive reviews than 8x8 X Series. Comparing 8x8 X Series vs. Blue Jeans reviews, Blue Jeans has stronger overall reviews.

8x8 X Series vs. Blue Jeans Best Features & Functionality: 8x8 X Series

8x8 X Series vs. Blue Jeans both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Language & Speech, Drag-and-Drop Builders/Designers, Document Management, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Disaster Recovery, After-Sales Service, Supported Technologies. In our feature comparison of 8x8 X Series vs. Blue Jeans, 8x8 X Series offers more of the most popular features and tools than Blue Jeans.

8x8 X Series vs. Blue Jeans Best Pricing: 8x8 X Series

In our pricing comparison of 8x8 X Series vs. Blue Jeans, 8x8 X Series's pricing starts at $24/month and is more affordable compared to Blue Jeans's starting cost of $9.99/month.

8x8 X Series vs. Blue Jeans Best Usability: 8x8 X Series

Our comparison of 8x8 X Series vs. Blue Jeans shows that 8x8 X Series scores higher in usability for ease of use, meets requirements, learning curve, setup & support. Blue Jeans scores higher in quality of support, ease of admin, but 8x8 X Series has the best scores overall for system usability.

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