In our comparison of 8x8 Contact Center vs. Sharpen, Sharpen is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It works superbly. I am very happy with it.
Transferring calls while on hold and adding custom sounds would be great.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
It allows us to take calls we want to. Easily accessible and manageable app. Caller information is displayed which is something great.
It failed to integrate with our case management platform so the calls are not transferred correctly.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
It works superbly. I am very happy with it.
Transferring calls while on hold and adding custom sounds would be great.
It allows us to take calls we want to. Easily accessible and manageable app. Caller information is displayed which is something great.
It failed to integrate with our case management platform so the calls are not transferred correctly.
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In our rating and review comparison of 8x8 Contact Center vs. Sharpen, Sharpen has 7 user reviews and 8x8 Contact Center has 7. The average star rating for Sharpen is 4.71 while 8x8 Contact Center has an average rating of 4. Sharpen has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. Sharpen reviews, Sharpen has stronger overall reviews.
8x8 Contact Center vs. Sharpen both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Disaster Recovery, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Supported Technologies, After-Sales Service. In our feature comparison of 8x8 Contact Center vs. Sharpen, Sharpen offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Sharpen, Sharpen's pricing starts at $25/month and is more affordable compared to 8x8 Contact Center's starting cost of $85/month.
Our comparison of 8x8 Contact Center vs. Sharpen shows that Sharpen scores higher in usability for learning curve, quality of support. 8x8 Contact Center scores higher in ease of use, meets requirements, ease of admin, but Sharpen has the best scores overall for system usability.
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