In our comparison of 8x8 Contact Center vs. Bright Pattern, Bright Pattern is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
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In our rating and review comparison of 8x8 Contact Center vs. Bright Pattern, Bright Pattern has 39 user reviews and 8x8 Contact Center has 7. The average star rating for Bright Pattern is 4.48 while 8x8 Contact Center has an average rating of 4. Bright Pattern has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. Bright Pattern reviews, Bright Pattern has stronger overall reviews.
8x8 Contact Center vs. Bright Pattern both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Conferencing Capabilities, Third-Party Integrations, After-Sales Service. In our feature comparison of 8x8 Contact Center vs. Bright Pattern, Bright Pattern offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Bright Pattern, Bright Pattern's pricing starts at N/A/month and is more affordable compared to Bright Pattern's starting cost of N/A/month.
Our comparison of 8x8 Contact Center vs. Bright Pattern shows that Bright Pattern scores higher in usability for ease of use, setup & support, quality of support, ease of admin. 8x8 Contact Center scores higher in meets requirements, learning curve, but Bright Pattern has the best scores overall for system usability.
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