CRM Software

What is the best CRM Software?

Customer Relationship Management (CRM) software offers centralized tools for storing, organizing and analyzing important customer data. While worthwhile, keeping excellent data records can be time-consuming and prone to error when done manually. CRM software helps to convert leads, retain existing customers, and improves internal processes. 

CRM systems can be beneficial across departments, from marketing and sales to customer experience and support. Centralizing all of your customer, lead, and sales data into one powerful CRM platform can streamline processes, improve lead conversions, drive sales, and help shape companywide decisions regarding new or existing business.  

CRM systems contain features and tools that will benefit all types and sizes of companies, including: 

  • Easy-to-Use Interface and Dashboards
  • Contact Management
  • Calendar Integration and Management
  • Interaction Tracking
  • Task Management
  • Email Integration
  • Social Media Integration
  • Lead Management
  • Sales Pipelines
  • Lead Scoring
  • Lead Tracking
  • Workflows and Automation Tools
  • Analytics and Reporting
  • Document Storage
  • Mobility

The business benefits of using CRM software include:

  • Reduced Operational Costs
  • Minimized Data Entry Errors
  • Increased Data Accuracy and Security
  • Increased Productivity and Efficiency
  • Increased Lead Conversions
  • Improved Sales and Profits
  • Improved Customer Experience
  • Increased Insight Into Customers

Acquiring and retaining loyal customers are both essential strategies for business development and growth. To execute these activities successfully, your lead and customer data must be organized, accessible and up-to-date so that you do not miss any opportunities to transform an interested lead into a customer, or a one-time buyer into a lifelong advocate for your brand.

One of the most significant trends that has continuously evolved business software over the past few years is cloud technology. Cloud-based solutions are growing more popular among all types of businesses each year due to the benefits of convenience, mobility, and cost-effectiveness they offer for companies small and large. 

Customer experience is another key business objective that is supported by CRM software. The term “customer experience” has cropped up recently as businesses shifted their focus from reactionary customer service to a more proactive approach of enhancing the entire journey a customer has with their business and brand. CRM tools are essential for businesses focused on customer experience, and offer a plethora of customizable tools and features that help you track every step of your customers’ journeys so you can constantly improve their experience. 

Data is an important element of any business, and CRM solutions are vital to keeping a living database of customer information and data. Your CRM holds a wealth of knowledge about your business and your customers and clients, but analyzing that data carefully can help you uncover budding trends, catch issues before they impact your company health to drastically, and find new, innovative ways to follow up with leads and support high customer retention numbers. 

AI is going to be used more frequently in software automation and user experiences, and is already starting to appear in customer-facing tools such as natural language chatbots and real-time language translations. This technology has the potential to not only change how you interact with customers, but expand who you can reach and service as well. 

Social media is constantly reshaping how businesses develop a footprint for their business online and market to their customers, but it’s also become a popular venue of customer support in the past year. Consumers search out companies through social channels and even interact with business profiles to learn more about a business or get support with questions. 

As a result, social media integration with your CRM is going to be vital to ensure you don’t lose any valuable customers or data from social interactions. CRM tools offer integrations with the main social media channels so you can gather and analyze your business data that lives online via social media.

Top 10 CRM Software

SYSPRO / NetSuite / Salesforce Service Cloud / / SAP S/4HANA / Oracle ERP / Pega Platform / Maximizer / Insightly / Act!

WH Score
Less Annoying CRM
Starting Price:$15 / user / per month
Most CRMs are designed for huge companies. Sure, they might have a "small business"” plan on their pricing page, but that just means they took their normal product and removed features. That results in a clunky, complicated experience for you. However, Less Annoying CRM is designed with SMBs i...
WH Score
Starting Price:N/A
Mediafly is a leading sales enablement platform that assists corporations in modernizing their sales procedures, while helping boost client engagement. Linking knowledge with enablement, Mediafly empowers and positions business partners to successfully organize pipelines, connect buyers, measure val...
WH Score
Starting Price:$1200 / contact / per month
Specializing in all-round lead management, LeadSquared is a multichannel marketing automation solution. Connect with leads across their preferred communication channels with trigger-based marketing, while also evaluating campaign performance with reporting and analytics capabilities.  
WH Score
Sage X3
Starting Price:N/A
Sage Business Cloud Enterprise Management is changing how businesses compete and grow with a fast, flexible, simple solution for globally connected organizations. With Enterprise Management, you're choosing a next-generation cloud solution for your enterprise to grow faster and accelerate efficienci...
WH Score
Starting Price:N/A
Bullhorn CRM is a cloud-based solution built for enterprise-size companies that jointly manages and fosters prospect and customer relationships. Bullhorn provides complete CRM functionality. Whether you're in relationship management for the business services industry, a consulting firm that need...
WH Score
Starting Price:$0 / user / per month
Solve is a productivity CRM for teams to manage customer workflows, including record keeping, scheduling, communication and information sharing through its native phone and tablet apps and desktop portal. The system be used to store data on contacts, companies, jobs, cases, sites, projects and prope...
WH Score
Starting Price:$0 / user / per month
Goldmine CRM offers real-time access to the current processes of your sales and customer service teams. With Goldmine, you also have an instant insight into your customer data, which is crucial to the daily decisions of these teams and management.  
WH Score
Starting Price:N/A
IQMS has a flagship product called the Enterprise IQ. It is developed with specifications for discrete and also repetitive manufacturers. They can be found in aerospace, automotive, plastics, metal fabrication, packaging industries and others. Though its focus is on firms that have repetitive proces...
WH Score
VIENNA Advantage
Starting Price:$0 / user / per month
VIENNA Advantage is a business management solution that covers all functions of the modern enterprise. It realizes strategic goals with applications used across the company. They include tightly integrated ERP solution, CRM solution, DMS that suits your business. It doesn’t waste time to devel...
WH Score
Starting Price:$0 / user / per month
Freshsales (offered by Freshdesk) is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community...

Learn more about CRM Software

What is CRM Software and How Does it Work?

CRM is the acronym for Customer Relationship Management software. CRM software provides tools and features that help companies consolidate customer, sales, lead, and other business data into one system. CRM systems can store customer records, email exchanges with clients, and lead data all in one easy to use system. CRM software can be very beneficial across a company by driving sales, improving customer experience and growing profits. 

How Much Does a CRM Tool Cost?

There are many free CRMs on the market, but the more robust CRM options tend to start at an affordable $10 to $15 per user each month. Free and low cost CRM pricing plans are best for small companies, but enterprises will need more elaborate tools and storage capabilities so these CRM systems can run upwards of $250-$300 per user each month. 

What Does a CRM Software Do?

CRM software stores customer data, lead information, sales details, and communication flows with your existing and prospective customers or clients. CRM systems are designed to help companies manage and analyze critical customer data to improve workflows and processes while driving sales. 

What are the Types of CRM?

There are several main types of CRM systems, which include:

  • Operations
  • Strategy
  • Analytics
  • Collaboration

Is a CRM a Database?

A CRM software system is a series of databases that are centralized in a single platform and can be used to gather and store customer data, sales information, and lead flow details. CRM systems also offer analytics across all the information in the system so that you can analyze that data to spot opportunities, issues, or trends to inform your decision making. 

What is CRM in Simple Words?

In simple terms, a CRM is a system to help collect, store, and analyze critical customer data and streamline the process of managing customer, lead, and client relationships. interactions that 

What are the Common Features of CRM Software?

The most common features of CRM software include:

  • Contact and Lead Management
  • Sales Management and Tracking
  • Customer Experience Management
  • Opportunity Management
  • Lead Management and Qualification
  • Reports and Dashboards
  • Analytics, Dashboards, & Reporting
  • Mobile CRM Access and Tools
  • Sales Forecasting & Automation

What are the Common Elements of CRM?

The common elements of a CRM include:

  • Human Resources
  • Customer Service Tools and Tracking
  • Sales Automation
  • Lead Management
  • Marketing Tools & Automation
  • Workflow Automation
  • Analytics & Reporting

What are the Functions of CRM Software?

The main function of a CRM software is to store and organize all customer, client, lead, and sales data in a singular platform. All of the data in a CRM system can be used across departments for improved internal processes and tracking as well as efficiency gains and profit increases. 

What are the Benefits of CRM?

The benefits of CRM software include:

  • Cost-Savings and Increased Profits
  • Enhanced Customer Experience & Customer Satisfaction
  • Sales & Marketing Automation & Optimization
  • Improved Internal Collaboration and Customer Relationships
  • Better Business Insight with Analytics

Who Uses CRM?

CRM software is beneficial to all types and sizes of companies, and companies both small and large are embracing CRM tools. In fact, a CRM is typically one of the first software investments made as companies grow. Some of the main industries with high CRM adoption include:

  • Banking & Finance
  • Retail & Sales
  • Hotels & Hospitality
  • Insurance
  • B2B
  • Consulting
  • Agriculture

What are the Disadvantages of CRM?

While CRM software is highly advantageous for a variety of different companies and industries, there are some drawbacks to CRMs, including:

  • Upfront and ongoing software costs and fees
  • Extra costs for premium tools and features premium upgrades
  • Needed customizations and personalization of the CRM system
  • IT involvement for implementation and ongoing system support
  • Required hardware and software
  • Employee training and adoption

How do I Choose the Right CRM?

You can use the following checklist to help ensure you choose the right CRM for your business:

  • Focus on business needs and growth goals driving the decision to get a new or upgraded CRM.
  • Plan for implementation costs, IT involvement, and any downtime that may impact ongoing customer interactions or sales processes.
  • Make a plan to support user adoption through training.
  • Plan mobility needs so all employees have proper access to the CRM.
  • Understand the business processes you’re looking to streamline and automate.
  • Plan for integration with existing software solutions.
  • Don’t skip the product demos offered by CRM vendors to show features and functionality.
  • Understand reporting and analytics needs and how the CRM will support your needs.
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