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Mitel MiCloud - Video Conferencing

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  • Company Size:SML
  • Features:
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Details

Mitel’s cloud business phone and collaboration solution, MiCloud Connect, is ideal for businesses who desire an all-in-one, easy-to-use VoIP solution. It’s easy to implement, use, manage and evolve making it ideal for growing businesses who need quick implementation, replication across locations, and simple management that doesn’t require a telecom background.

By combining an intuitive user experience and flexible service plans with Google Cloud’s proven availability you get the perfect combination of ease and reliability. On top of that, Mitel is committed to making it effortless every step of the way, so you can feel confident knowing your experience with Mitel will be as good as our software. Here's a sneak peek of what you can expect:

 

STREAMLINED ACTIVATION

From sales to activation to account management Mitel makes sure all teams are aligned, and you have access to knowledgeable experts to provide clear expectations and timelines for a smooth transition. The first impression is often the most important one; that’s why Mitel only brings on experienced, top-notch technicians to support our customers.

 

INTUITIVE USER EXPERIENCE

Purpose-built by Mitel, MiCloud Connect’s modern, intuitive UI delivers a seamless user experience across devices and endpoints. Our business VoIP plans come with robust, enterprise-grade collaboration tools so you don’t have to pay for multiple solutions. For administrators, Mitel phones are easy to provision, and the self-service admin portal makes user management hassle-free. Users will benefit from a complete business phone and collaboration solution with call control, screen sharing, video and audio conferencing, IM, team collaboration, task management, business SMS, contact center and native integrations seamlessly, securely and reliably from both their desktop and mobile devices.

 

BUILT ON GOOGLE CLOUD FOR HIGH AVAILABILITY, DEPENDABILITY & COMPLIANCE

Having a reliable cloud solution is top of mind for everyone, which is why Mitel partnered with an industry leader, Google Cloud, to deliver the security, reliability and scalability you demand. Google Cloud Platform delivers low latency, high availability and compliance such as HIPAA and SOC 2 so all verticals, inclusive of healthcare and finance can benefit from this service. Google Cloud is the same robust engine that powers 3 billion searches and 4 billion YouTube videos a day.

 

ABILITY TO EVOLVE

What you buy today, is not what you are stuck with tomorrow. Mitel provides monthly release enhancements so we’re constantly adding value without adding costs. MiCloud Connect’s flexible service plans ensure you never over pay for features you don’t use, making it easy to budget, grow and adjust as business demands change. Service plans and user permissions can be changed on-demand, directly from the admin portal without having to contact support.

 

CUSTOMER SUCCESS & SUPPORT

The last thing you want to do is spend your day on hold. Mitel offers a variety of tools and solutions to get support and answers quickly. MiCloud Connect’s knowledge base delivers online and mobile self-service tools, such as support articles with search functionality, a trust site so you are always in the loop of how our network is performing, and live chat for a quick and efficient way to resolve issues and get updates. On top of that, you will get a dedicated customer success manager who will serve as your go-to person for complex questions and strategy ideas.

Features

Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Conferencing Features
  • Video Streaming
  • Two-way Audio and Video
  • Screen Sharing
  • Presentation Streaming
  • Whiteboard
  • Group Chat
  • Private Chat
  • Electronic Hand Raising
  • On-Demand Webcasting
  • VoIP
  • Polls
  • Record Meetings
  • Edit Recordings
  • Share Recordings
  • Manage recordings
  • Meeting Scheduler
  • Conference Room Booking Facility
  • Email Invitations
  • On-Demand Meetings
  • Reminder Emails
  • Scheduled Meetings
  • Call Me
  • Meeting Lock
  • One Touch Meeting
  • Document Library
  • Follow-Up Email
  • Reports
  • Automatic call recording
  • Multi-national toll-free numbers
  • Waiting Room
  • Meeting Transcript
  • HD Audio
  • HD Video
  • Annotation
  • 300 Participants
  • 8 Participants
  • 100 Hosts
  • 5 Hosts
  • 45-minute conference limit
  • 10 Video Streams
  • 10,000+ Participants
  • 10,000 Participants
  • 200 Hosts
  • 50 Hosts
  • 1 Host
  • 15 Participants
  • 5 Participants
  • 30 Participants
  • 3 Participants
  • 1,000 Participants
  • 125 Participants
  • 40 Participants
  • Unlimited Meetings
  • 200 Participants
  • 50 minute conference limit
  • 75 Participants
  • 300 Participants
  • 25 Participants
  • 100 Participants
  • 10 Participants
  • 3,000 Participants
  • 250 Participants
  • 150 Participants
  • 50 Participants
  • Unlimited 1:1 Meetings
  • 40 minute conference limit (up to 100 participants)
Collaboration Features
  • Application Sharing
  • Attendee Feedback
  • Remote Control
  • Share Files
  • Share Multimedia
  • Speaker Identification
  • Shared Notes
Presenter Control Features
  • Add/Remove Participants
  • Change Presenters
  • Listen-Only Mode
  • Mute/Unmute
  • Presenter-Only Area
  • Annotation
  • Multiple Presenters
Meeting Types
  • Everyday Meetings
  • Technical Support
  • Events and Webinars
  • Crisis Communication
  • Training
  • Point-to-Point
  • Multipoint
  • Personal Meeting Rooms
System/Management Features
  • System Storage
  • Cloud Storage
  • Data backup in multiple locations
Integrations
  • API
  • Microsoft Outlook
  • Social Media
  • CRM Software
  • Google Apps
Reporting Features
  • Ready-to-Use Reports
  • Custom Reports
  • Ad-hoc Querying and Reporting
  • Automatic Reports
  • Business Activity Monitoring
  • Real-Time Dashboards
Security & Compliance
  • Password Protection
  • SSL Encryption
  • User Privileges
  • Role-based Access
  • Feed Encryption/Masking
  • Single Sign On
  • Multi-factor Authentication
  • HTTPS for all pages
  • CAN-SPAM Certified
  • ISO/IEC 27001 Compliant
  • Verisign Certified
  • SLA
  • HIPAA Compliant
Mobile friendly?
  • Yes
  • No
Price
  • 1 - Inexpensive
  • 2
  • 3 - Moderate
  • 4
  • 5 - Expensive
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured

Pricing

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