Vonage
Vonage
66 reviews
WH Score
9.9

Vonage Reviews & Overview

What is Vonage?

What is Vonage Business Communications? 

Vonage Business Communications unifies calling, messaging, video, and an ecosystem of 3rd party integrations.  By adopting a full suite of communication tools with 50+ enterprise-grade calling features from a single provider, a business will benefit from all-in-one voice, messaging, video, and collaboration built on the Vonage Communication Platform.    

What is Vonage for Business Used For?

By adopting a full suite of Vonage Business phone system tools with 50+ enterprise-grade calling features from a single provider, your business will benefit from an all-in-one unified communication service including voice, messaging, video, and collaboration built on the Vonage Communication Platform.

What Features Does Vonage Business Phone System Offer?

Vonage Business phone service includes Team Messaging which enables agile groups to work more effectively with each other by switching communication channels from messaging to video collaboration on the fly while keeping all relevant information together.

Vonage Meetings provides voice services, unlimited calling, content sharing and chat to enable people to "meet" internally and externally using a single application to collaborate in real-time. Being "mobile first", Vonage also enables mobile users to communicate via SMS and MMS with their colleagues and customers all from one place. Vonage's ability to quickly deploy services where and when needed aligns with the needs of a mobile workforce.

Vonage's VoIP service protects both customers' privacy and business interests by remaining in compliance using a future-proof, single cloud approach which enhances interactions between employees and customers.

Through the Vonage Communication Platform, organizations can easily Integrate with up to ten leading CRM systems (Salesforce, MS Dynamics and others) and a host of business productivity applications to provide communications history and context to enhance experiences for both employees and customers.

How Much Does Vonage for Business Cost?

Vonage offers a variety of calling plans that are much more than a phone line. You can select from different packages and customize your phone system solutions and video meeting tools to improve call quality, customer support, and give your teams access to communication tools they need to to collaborate, from anywhere in one unified communication platform.

Vonage plans include all the features and phone system products you need to elevate your business with excellent communication tools that function seamlessly on a cell phone, desktop app, or IP phone. Here's a closer look at the main Vonage Business phone service plans.

Mobile Plan
1 – 4 lines, $19.99 per line
5 – 19 lines, $17.99 per line
20+ lines, $14.99 per line
Plus taxes and fees per line

Great for remote teams and professionals on the go, with seamless connectivity across mobile devices and desktop apps.
 
Premium Plan
1 – 4 lines, $29.99 per line
5 – 19 lines, $27.99 per line
20+ lines, $24.99 per line
Plus taxes and fees per line

Users can collaborate and communicate on their preferred channel, whether that’s calls, messaging, or video—including desk phones. Also includes access to business applications or IP phones.
 
Advanced Plan
1 – 4 lines, $39.99 per line
5 – 19 lines, $37.99 per line
20+ lines, $34.99 per line
Plus taxes and fees per line

From calls to messaging to video, the advanced package keeps everyone connected on their preferred channels. Users can access business applications and numerous premium calling features. Available for IP phones.


Company:Vonage
Categories:Phone Systems
Platforms:

Vonage Pricing


Mobile
$14.99
per user / per month
Vonage Pricing Details

Vonage Key Features


Reporting & Analytics
  • Call Analytics
  • Dashboard
  • Call Log Reports
Systems/Administrative
  • Directory Management
  • Archiving
Third-Party Integrations
  • Dynamics 365
  • Zendesk
  • NetSuite
  • SugarCRM
  • Dynamics 365
Call Management & Administration
  • Number Porting
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Call Hold
  • Call Flip
  • Shared Lines
  • Call Queue
  • Ring Groups
  • Click-to-Call
  • Caller ID
  • Call Forwarding
  • Voicemail
  • Auto Attendant
  • IVR
  • Call Transfer
  • Call Hold
  • Call Queue
  • Ring Groups
  • Voicemail
Customer Relationship Management (CRM)
  • Customer Profiling
After-Sales Service
  • Self-Service Tools
  • Training/Tutorial
  • Phone Support
  • Forum
Clock-In/Clock-Out Options
  • Dial-In/Dial-Out
Remote Support
  • Screen Sharing
Custom Variables
  • Forms
Integration Options
  • App Marketplace
Phone Systems
  • Softphone
  • Fax to Email
  • Softphone
Supported Channels
  • SMS
  • Social Media
Conferencing Capabilities
  • Video Conferencing
  • Audio Conferencing
Recording
  • Call Recording
Microsoft 365
  • Microsoft Outlook
Supported Devices/Hardware
  • Business Phones
Call Routing Types
  • Event-Driven Routing
  • Last Agent Routing
Vonage Features Details

Vonage Media



Videos

Vonage Reviews


Pros & Cons Preview
  • We’ve been using Vonage for 2 years are absolutely satisfied.
  • The price and functionality are superb.
  • An amazing, cost-effective, intuitive and efficient phone system.
  • Poor call quality at times.

Vonage has no reviews yet.

Vonage Usability Score

5.1
out of 10

The Average Usability score for the Phone Systems category is 6.8

  • Ease of Use
    8.1
  • Meets Requirements
    7.6
  • Learning Curve
    8.3
  • Setup & Support
    5.5
  • Quality of Support
    0.7
  • Ease of Admin
    5.3
  • Pricing
    6

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