Vonage
Vonage
66 reviews
WH Score
9.9
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Vonage Reviews & Overview

What is Vonage?

What is Vonage Business Communications? 

Vonage Business Communications unifies calling, messaging, video, and an ecosystem of 3rd party integrations.  By adopting a full suite of communication tools with 50+ enterprise-grade calling features from a single provider, a business will benefit from all-in-one voice, messaging, video, and collaboration built on the Vonage Communication Platform.    

What is Vonage for Business Used For?

By adopting a full suite of Vonage Business phone system tools with 50+ enterprise-grade calling features from a single provider, your business will benefit from an all-in-one unified communication service including voice, messaging, video, and collaboration built on the Vonage Communication Platform.

What Features Does Vonage Business Phone System Offer?

Vonage Business phone service includes Team Messaging which enables agile groups to work more effectively with each other by switching communication channels from messaging to video collaboration on the fly while keeping all relevant information together.

Vonage Meetings provides voice services, unlimited calling, content sharing and chat to enable people to "meet" internally and externally using a single application to collaborate in real-time. Being "mobile first", Vonage also enables mobile users to communicate via SMS and MMS with their colleagues and customers all from one place. Vonage's ability to quickly deploy services where and when needed aligns with the needs of a mobile workforce.

Vonage's VoIP service protects both customers' privacy and business interests by remaining in compliance using a future-proof, single cloud approach which enhances interactions between employees and customers.

Through the Vonage Communication Platform, organizations can easily Integrate with up to ten leading CRM systems (Salesforce, MS Dynamics and others) and a host of business productivity applications to provide communications history and context to enhance experiences for both employees and customers.

How Much Does Vonage for Business Cost?

Vonage offers a variety of calling plans that are much more than a phone line. You can select from different packages and customize your phone system solutions and video meeting tools to improve call quality, customer support, and give your teams access to communication tools they need to to collaborate, from anywhere in one unified communication platform.

Vonage plans include all the features and phone system products you need to elevate your business with excellent communication tools that function seamlessly on a cell phone, desktop app, or IP phone. Here's a closer look at the main Vonage Business phone service plans.

Mobile Plan
1 – 4 lines, $19.99 per line
5 – 19 lines, $17.99 per line
20+ lines, $14.99 per line
Plus taxes and fees per line

Great for remote teams and professionals on the go, with seamless connectivity across mobile devices and desktop apps.
 
Premium Plan
1 – 4 lines, $29.99 per line
5 – 19 lines, $27.99 per line
20+ lines, $24.99 per line
Plus taxes and fees per line

Users can collaborate and communicate on their preferred channel, whether that’s calls, messaging, or video—including desk phones. Also includes access to business applications or IP phones.
 
Advanced Plan
1 – 4 lines, $39.99 per line
5 – 19 lines, $37.99 per line
20+ lines, $34.99 per line
Plus taxes and fees per line

From calls to messaging to video, the advanced package keeps everyone connected on their preferred channels. Users can access business applications and numerous premium calling features. Available for IP phones.


Company:Vonage
Categories:Phone Systems
Platforms:

Vonage Pricing


Mobile
$14.99
per user / per month
Vonage Pricing Details

Vonage Key Features


Service Terms Offered
  • Unlimited Minutes
Types Offered
  • Mobile VoIP
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Video Calling
Team Collaboration Features
  • Conference Calling
  • Messaging
  • Audio Conferencing
  • Screen Sharing
  • Desktop Sharing
  • Dial-In
  • Video Conferencing
  • Chat/Instant Messaging
Core VoIP Features
  • Call Forwarding
  • Do Not Disturb
  • Caller ID
  • Call Transfers
  • Call Park
  • Unlimited Calling Plans
  • Mobile App
  • Video Conferencing (limit 100 participants)
  • Multi-Level Auto Attendant
  • Unlimited Text Messages (SMS)
  • Personalized Messages
  • Fax to E-mail
  • Voicemail Management
  • Voicemail Alerts
Call Management and Administration Features
  • Answering Rules
  • User Interface / Account Manager
  • Softphone Software
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
  • Interactive Dashboard
  • Click-to-Video Call
  • Click-to-Call
  • Archiving
  • Ring Groups
  • Shared Lines
  • Call Routing
  • Call Logs
  • Call Flip
  • Call Hold
  • Call Transfers
  • Call Forwarding
  • Call Recording (Add-On)
  • SMS Alerts
Integrations
  • Web Dialer
  • SugarCRM
  • Microsoft Dynamics 365
  • Netsuite
  • Zendesk
  • Microsoft Outlook
  • G Suite
  • CRM
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • 24/7 Support
  • Forum
  • Social Media
After-Sales Service
  • 24/7 Support
Vonage Features Details

Vonage Media



Videos

Vonage Reviews


Pros & Cons Preview
  • We’ve been using Vonage for 2 years are absolutely satisfied.
  • The price and functionality are superb.
  • An amazing, cost-effective, intuitive and efficient phone system.
  • Poor call quality at times.

Vonage has no reviews yet.

Vonage Usability Score

5.1
out of 10

The Average Usability score for the Phone Systems category is 6.8

  • Ease of Use
    8.1
  • Meets Requirements
    7.5
  • Learning Curve
    8.3
  • Setup & Support
    5.5
  • Quality of Support
    0.7
  • Ease of Admin
    5

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