Hermes360

Hermes360

1 review

WH Score

6.3

Top Hermes360 Features

What are the Best Hermes360 Features?

Phone System Features

Inbound Calling
Outbound Calling

Call Management & Administration

Call Queue
Automatic Call Distribution (ACD)
IVR
Progressive Dialing
Predictive Dialing

Call Routing Types

Skills-Based Routing

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

Dashboard
Call Analytics
Activity Log
Chat Reports

Enhancements & Personalization

HD Voice

Customizable Items

Custom Reports

Appointments/Scheduling

Report Scheduling

Systems/Administrative

Agent Management

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs

Third-Party Integrations

Salesforce
WhatsApp
Zendesk

Workforce Optimization

Performance Management

Supported Technologies

Artificial Intelligence (AI)

After-Sales Service

Chat Support
Technical Support

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