1 review
WH Score

Hermes360 Overview

What is Hermes360?

Empower your employees to deliver amazing customer experiences Vocalcom’s intuitive and data-driven call center software. Whether consumers try to reach your through phone, e-mail, social media, or other venues of communication, VocalCom offers a shared database for all incoming requests that drastically reduce or eliminate hold times while increasing first contact resolution. Believing that customer service is a superior product when proactive, VocalCom is designed to encourage active agents. With convenient modern features like call routing, a graphical user interface, and queue callback follow-up system, it’s never been easier to take control of your business’s destiny by requesting a demo.

Customer Service & Support Options

VocalCom delivers a robust suite of features seamlessly integrated to encourage and cultivate excellent customer satisfaction on your team. Enhanced Caller ID is available to increase the amount of contextual information from the caller and enable agents to resolve issues faster–no additional phones or hardware required. ICR and ACD services come packaged together, empower consumers to solve and navigate their problems on their own if they desire, without ever having to talk with a representative. Abandoned calls from long hold times become recoverable with the option to receive an agent call back later (the request is routed to agent queue as soon as they become free).

Upgrade Your Workforce

Managers often have a thankless, high-pressure role that requires them to guess business trends and areas of development on-the-fly, hoping that the data proves them right once it has had time to build up and age. VocalCom eliminates that method by delivering real-time and historical reporting that gives administrators a full-spectrum picture of their business during operation. Multiple integrations with NICE IEX, Pipkins WFM, and Knoahsoft Workforce Optimization deliver strong tools that can be used to provide lightspeed feedback and training before business is impacted.

Categories:Contact Center

Hermes360 Recent Reviews

Reviewed on 3 May 2023

Good product!

This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.

  • This software has proven to be the best solution for all chat-related needs
  • It offers excellent functionality and features that enhance the overall chat experience.
  • One area for improvement is compatibility
  • It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.

Hermes360 Pricing

Hermes360 - Contact Center
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Hermes360 Pricing Details

Hermes360 Key Features

Phone System Features

  • Inbound Calling
  • Outbound Calling

Call Management & Administration

  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing

Call Routing Types

  • Skills-Based Routing
Hermes360 Features Details

Hermes360 Media

Hermes360 Videos

Hermes360 Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

Hermes360 User Scores

  • Meets Requirements
  • Ease of Admin

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