Top Talkdesk Features

What are the Best Talkdesk Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Softphone

Call Management & Administration

Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Flip
Automatic Call Distribution (ACD)
IVR
Auto Attendant
Predictive Dialing
Do Not Call (DNC) List
Call Flow
Call Scripting

Call Routing Types

Skills-Based Routing
Event-Driven Routing

Customer Relationship Management (CRM) Features

Feedback Management

Supported Channels

Voice
Chat/IM
SMS
Email

Chat/IM Management

Chatbots

Reporting & Analytics

Call Log Reports
Performance Evaluations
Dashboard
Call Analytics
Quality Monitoring
CX Analytics
Sentiment Analysis
Call Monitoring
Call Summary

Recording

Call Recording
Screen Recording

Language & Speech

Speech-to-Text

Customizable Items

Custom Reports

Collaboration Tools

Virtual Assistant

Drag-and-Drop Builders/Designers

Call Flow Designer
Workspace Designer

Systems/Administrative

Centralized Console

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs

Third-Party Integrations

Salesforce
Zendesk
Slack
ServiceNow

Microsoft 365

Microsoft Teams

Course Management

Course Library

Workforce Optimization

Performance Management

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Natural Language Processing (NLP)

After-Sales Service

Product Guide/Manual

Talkdesk Top Features Related Review

Robin

Reviewed on 26 September 2019

Impressive and user-friendly

I am very impressed by the program because it has a set of beneficial functions that can help simplify my work. Definitely a must-have!

Pros

The best part about TalkDesk is its functions that let me reach out to customers quickly
As someone who is working in customer service for 8 hours a day, this is probably the most crucial feature that a product like this should have
TalkDesk also can let you find previous calls quickly with just two clicks
All you have to do is type the number, wait for the page to take you to a different site, and you’re good to go
This function is particularly helpful, especially when you’re trying to finding a critical call you’ve had from weeks, months, or even years ago
The on-hold tool is convenient as well.