25 reviews
WH Score

Talkdesk Reviews & Overview

What is Talkdesk?

An End-to-End Solution for Delivering Great Customer Experiences

Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost. 


We’ve removed the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. Talkdesk is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements. 


Our open platform includes out-of-the-box integrations with 60+ CRM and other business systems plus the industry’s first contact center app store, AppConnect, with 1-click access to over 50 contact center productivity apps.


Talkdesk provides the scalability, reliability, call quality and security trusted by 1,800+ global businesses. Our microservices API-driven architecture and nine global data centers allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading MOS call quality and offers the industry’s first and only 100% uptime SLA.


We provide a platform that is flexible and adaptable to meet your evolving business needs with a high level of configuration done with “clicks not code” and we offer options for deeper customization when you need it.

AI Infused

AI and knowledge solutions, powered by Talkdesk iQ, reduce cost and drive smarter, more efficient interactions. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.

Company:Talkdesk, Inc
Categories:Contact Center

Talkdesk Pricing

CX Cloud Essentials
per user / per month
Talkdesk Pricing Details

Talkdesk Key Features

Reporting & Analytics
  • CX Analytics
  • Quality Monitoring
  • Dashboard
  • Performance Evaluations
  • CX Analytics
Third-Party Integrations
  • ServiceNow
  • Slack
  • Zendesk
  • Salesforce
Call Management & Administration
  • Predictive Dialing
  • Automatic Call Distribution (ACD)
  • Auto Attendant
  • IVR
  • Predictive Dialing
  • Automatic Call Distribution (ACD)
Customer Relationship Management (CRM)
  • Feedback Management
Governance, Risk, & Compliance (GRC)
  • Quality Management
Drag-and-Drop Builders/Designers
  • Workspace Designer
Chat/IM Management
  • Chatbots
After-Sales Service
  • Product Guide/Manual
Automation Technologies
  • Artificial Intelligence (AI)
  • Natural Language Processing (NLP)
  • Healthcare
  • Banking & Finance
Custom Variables
  • Reporting
Integration Options
  • APIs
Phone Systems
  • Softphone
Supported Channels
  • Email
  • SMS
  • Voice
  • Chat/IM
Collaboration Tools
  • Virtual Assistant
Workforce Optimization
  • Performance Management
  • Screen Recording
Microsoft 365
  • Microsoft Teams
Call Routing Types
  • Event-Driven Routing
  • Skills-Based Routing
Course Management
  • Course Library
Talkdesk Features Details

Talkdesk Media


Talkdesk Reviews

Pros & Cons Preview
  • Setting up is simple, the product is innovative, collaboration with Salesforce is great, and the client service is responsive.
  • Extremely costly, not suitable for small enterprises, and terrible call quality.

Talkdesk has no reviews yet.

Talkdesk Usability Score

out of 10

The Average Usability score for the Contact Center category is 6.3

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Quality of Support
  • Ease of Admin
  • Pricing

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