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Top SightCall Features

What are the Best SightCall Features?

SightCall offers a robust platform equipped with File Sharing, Geographical Reporting, Automatic Call Distribution, Video Recording, and Mobile Support features. These features empower businesses to streamline their communication and collaboration processes, ultimately improving productivity and efficiency.

File Sharing simplifies collaborative work by allowing users to easily share documents, images, and other files. Geographical Reporting offers real-time data on agent locations, empowering managers to optimize resources and enhance customer service. Automatic Call Distribution (ACD) intelligently routes callers to the most suitable agents, reducing wait times and enhancing call resolution rates. Video Recording enables users to record and save video sessions for future reference. Additionally, Mobile Support ensures access to the platform while on the go. 

With these powerful features, SightCall provides businesses with a flexible and effective solution to enhance communication and collaboration capabilities.

Remote Support Features
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
Helpdesk Features
  • Issue Management
  • Ticket Lifecycle Management
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
Chat/IM Management
  • Group Chat
  • Private Chat
  • Chatbots
  • Chatbots
Collaboration Tools
  • Screenshots
  • Annotations
Document Management
  • File Sharing
  • File Transfers
  • File Attachments
  • Digital Forms
Reporting & Analytics
  • Audit Trail
  • Geographical Reporting
  • Diagnostic Reports
  • Data Analytics
  • Session Reports
  • Video Recording
Drag-and-Drop Builders/Designers
  • Call Flow Designer
  • Workflow Builder
  • Form Builder
  • Work Offline
  • Agent Management
  • Centralized Console
  • System Diagnostics
  • Contact Sync
  • File Sync
Customizable Items
  • Custom Workflows
  • Custom Forms
  • Custom Branding
Integration Options
  • APIs
  • SDKs
  • WebRTC
Third-Party Integrations
  • Salesforce
  • Zendesk
  • ServiceNow
Compliance Accreditations
  • GDPR
  • CCPA
  • SOC
Workflow Automation
  • Task Automation
After-Sales Service
  • Email Support
  • Chat Support
  • Web Support
Automation Technologies
  • Natural Language Processing (NLP)
  • Artificial Intelligence (AI)
  • Augmented Reality (AR)
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