SightCall offers a robust platform equipped with File Sharing, Geographical Reporting, Automatic Call Distribution, Video Recording, and Mobile Support features. These features empower businesses to streamline their communication and collaboration processes, ultimately improving productivity and efficiency.
File Sharing simplifies collaborative work by allowing users to easily share documents, images, and other files. Geographical Reporting offers real-time data on agent locations, empowering managers to optimize resources and enhance customer service. Automatic Call Distribution (ACD) intelligently routes callers to the most suitable agents, reducing wait times and enhancing call resolution rates. Video Recording enables users to record and save video sessions for future reference. Additionally, Mobile Support ensures access to the platform while on the go.
With these powerful features, SightCall provides businesses with a flexible and effective solution to enhance communication and collaboration capabilities.
Remote Support Features
Remote Session Control
Ticket Lifecycle Management
Reporting & Analytics
Call Flow Designer
Natural Language Processing (NLP)
Artificial Intelligence (AI)
Augmented Reality (AR)
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