EV Reach vs. SightCall: Which is Best? - Wheelhouse

EV Reach vs. SightCall: Which is Best?

EV Reach vs. SightCall Best Overall: EV Reach

In our comparison of EV Reach vs. SightCall, EV Reach is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

EV Reach Quick Info
WH Score:
9.1
Pricing Score:
8.2
Feature Score:
8.3
Usability Score:
8.5
Company Size:All Sizes
Platforms:
SightCall Quick Info
WH Score:
8.2
Pricing Score:
7.6
Feature Score:
7.6
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

EV Reach Pricing
Price Range
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SightCall Pricing
Price Range
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Features

EV Reach Features
  • Screen Sharing
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Remote Printing
  • Screen Blanking
SightCall Features
  • Screen Sharing
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Remote Printing
  • Screen Blanking

Pros & Cons

EV Reach Pros & Cons
Pros
  • One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure
  • It offers valuable tools for effective management and control.
Cons
  • To date, I have not encountered any downsides or issues with EV Reach
  • Everything works well and meets my expectations.
SightCall Pros & Cons
Pros
  • High quality videos and pictures.
Cons
  • None.

Reviews

EV Reach Reviews
Top Favorable Review
M
Mark
Reviewed on Jul 2, 2021

EV Reach effectively solves the problem of remotely accessing home-based user machines, which was a difficulty before implementing it. This capability greatly enhances remote support and enables efficient troubleshooting and assistance to users working from home. Overall, EV Reach significantly improves the productivity and effectiveness of IT management in this regard.

One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure. It offers valuable tools for effective management and control.

One drawback of EV Reach is the initial complexity of deploying software packages, which requires some time to become accustomed to. However, with practice, this becomes less challenging.

Top Critical Review
M
Marianne
Reviewed on Jul 2, 2021

EV Reach effectively addresses the needs of remoting and technical support for colleagues. It allows you to remotely access and assist their devices, making it easier to provide timely and efficient support whenever needed.

As a Tech Lead, I find Goverlan Reach to be the best application I have come across for remote access. It greatly assists me in my role, enabling smooth and efficient remote operations.

To date, I have not encountered any downsides or issues with EV Reach. Everything works well and meets my expectations.

SightCall Reviews
Top Favorable Review
R
Roberto
Reviewed on Jul 2, 2021

The application is great overall. Allows us to capture high quality images during a session that helps us save time with complicated tasks. The only issue we've encountered so far is when a session disconnects. We are forced to set up a new session rather than allowing us to reconnect to the existing session.

High quality videos and pictures

Inability to rejoin a session if it abruptly disconnects

Top Critical Review
J
James
Reviewed on Jul 2, 2021

The fantastic platform SightCall has completely changed the way we handle field service and customer support. The ability to use augmented reality is revolutionary and has made problem-solving quicker and more efficient. Additionally, our agents and technicians have had little trouble with the platform, adopting it fast.

Augmented reality customer care and feature rich

None

Alternatives

EV Reach Alternatives
SightCall Alternatives
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EV Reach vs. SightCall: Detailed Comparison

EV Reach vs. SightCall Top Ratings & Reviews: EV Reach

In our rating and review comparison of EV Reach vs. SightCall, EV Reach has 18 user reviews and SightCall has 14. The average star rating for EV Reach is 4.55 while SightCall has an average rating of 4.21. EV Reach has more positive reviews than SightCall. Comparing EV Reach vs. SightCall reviews, EV Reach has stronger overall reviews.

EV Reach vs. SightCall Best Features & Functionality: EV Reach

EV Reach vs. SightCall both offer a strong set of features and functionality including Remote Support Features, Helpdesk Features, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Report Management, Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Password Management, Third-Party Integrations, Cybersecurity Features, Appointments/Scheduling, Workflow Automation, After-Sales Service. In our feature comparison of EV Reach vs. SightCall, EV Reach offers more of the most popular features and tools than SightCall.

EV Reach vs. SightCall Best Pricing: SightCall

In our pricing comparison of EV Reach vs. SightCall, SightCall's pricing starts at N/A/month and is more affordable compared to SightCall's starting cost of N/A/month.

EV Reach vs. SightCall Best Usability: EV Reach

Our comparison of EV Reach vs. SightCall shows that EV Reach scores higher in usability for meets requirements, learning curve, setup & support, quality of support, ease of admin. SightCall scores higher in ease of use, but EV Reach has the best scores overall for system usability.

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