EV Reach
EV Reach
17 reviews
WH Score

EV Reach Overview

What is EV Reach?

EV Reach is a remote support platform developed by EasyVista that offers end-to-end service management solutions. Designed to streamline and enhance IT support processes, EV Reach empowers businesses to deliver efficient and effective remote assistance to end users. With its range of features and functionalities, EV Reach enables IT teams to provide prompt and reliable support, ensuring minimal downtime and maximum productivity.

One of the standout features of EV Reach is its remote control capabilities. IT professionals can remotely access and control end-user's devices, allowing them to troubleshoot issues, perform software installations, and resolve technical problems without the need for physical intervention. This feature saves time and resources by eliminating the need for on-site visits, enabling IT teams to provide rapid support regardless of the users' location.

Another key feature of EV Reach is its comprehensive incident management system. The software provides a centralized platform for logging, tracking, and resolving IT incidents. IT teams can efficiently manage support requests, assign tasks, and track progress, ensuring that no issue falls through the cracks. With automated workflows and notifications, EV Reach helps streamline incident resolution and improves response times.

EV Reach also offers secure file transfer capabilities, allowing IT professionals to exchange files with end-users during support sessions securely. This feature ensures the seamless transfer of necessary files for troubleshooting, software updates, and other support activities while maintaining data security.

EV Reach provides real-time chat and collaboration tools, enabling IT professionals to communicate with end-users effectively. Chat support allows for quick and direct communication, while collaborative features such as screen sharing and annotation enhance the support experience, facilitating clearer instructions and better issue understanding.

Categories:Remote Support

EV Reach Recent Reviews

Reviewed on 7 August 2023

Amazing stuff

EV Reach enables IT managers to connect to end users' PCs and offer assistance. The range of connectivity options EV Reach provides, such as RDP, VNC, command prompt, and Telnet / SSH, is its finest feature. A possible issue is that the RDP connection may occasionally not work and the software may occasionally fail to connect if it cannot locate the Goverlan software installed on the other machine.

  • Variety of connectivity options.
  • RDP does not work properly.

Reviewed on 12 June 2023

EV Reach: A Rock-Solid Help Desk Tool, Accomplishing It All with Ease

EV Reach effectively addresses the challenge of managing workstations remotely. It allows us to remove local user admin rights while still maintaining the ability to manage the PCs. This feature enhances security by limiting user privileges while enabling efficient management and support. By using EV Reach, we can ensure proper control and administration of workstations, leading to improved system security and streamlined IT management processes.

  • One of the standout features of EV Reach is its ability to facilitate remote workstation management
  • This functionality is particularly useful and valuable in our usage.
  • While EV Reach offers various features, the Active Directory (AD) tools may be unnecessary for our specific needs
  • Additionally, the navigation within AD can be a bit clunky, potentially affecting the user experience.

EV Reach Pricing

EV Reach Remote Support
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EV Reach Pricing Details

EV Reach Key Features

Remote Support Features
  • Screen Sharing
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect
  • Power Management
Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Lifecycle Management
Chat/IM Management
  • Group Chat
  • Private Chat
  • Audio Chat
EV Reach Features Details

EV Reach Wheelhouse Score

What is this?

The Average Wheelhouse score for the Remote Support category is 8.2

EV Reach Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Quality of Support
  • Ease of Admin

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