10 reviews
WH Score

SightCall Overview

What is SightCall?

SightCall is a cloud-based video communication platform specifically designed to enhance businesses' customer service, support, and technical assistance capabilities. 

What Does SightCall Offer?

SightCall facilitates high-quality video calls between customers and a company's support team, allowing customers to clearly explain their issues and receive prompt resolutions. 

The Benefits of SightCall

SightCall brings numerous advantages to businesses, including heightened customer satisfaction and reduced support costs. Quick and efficient issue resolution enhances the overall customer experience. At the same time, the platform enables support teams to diagnose and resolve problems effectively, potentially eliminating the need for costly on-site visits.

Key SightCall Features

SightCall boasts various notable features that make it an exceptional choice for businesses. Screen sharing stands out as a powerful capability, enabling support agents to view customers' screens remotely. This feature proves particularly valuable for technical support teams tasked with troubleshooting software or hardware issues. Additionally, the platform allows for annotations during video calls, empowering support agents to highlight specific areas on the customer's screen and provide clear instructions for issue resolution. Moreover, SightCall offers real-time translation capabilities, enabling support agents to communicate with customers in their preferred language. 

SightCall is an outstanding video communication platform that delivers significant benefits to businesses, including improved customer satisfaction, reduced support costs, and an enhanced support experience. Its screen sharing, annotation, and real-time translation features make it an ideal solution for businesses striving to provide exceptional customer support.

Categories:Remote Support

SightCall Recent Reviews

Reviewed on 28 October 2023

Our review of Sight Call

The application is very functional. The high definition AV leaves me feeling like i actually am on site. However, without the ability to share images or documents via the in built chat function, we are forced to resort to other online messengers such as WhatsApp.

  • Stable connectivity, high quality audio and video.
  • No attachments allowed on chat.

Reviewed on 13 October 2023

Thoughts on Sight Call

Like the name suggests, the application helps us identify issues with printing presses by allowing us to see the machinery as if we were there in person.

  • Stable connectivity, high quality video.
  • Weak network connectivity affects performance.

SightCall Pricing

SightCall - Remote Support
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SightCall Pricing Details

SightCall Key Features

Remote Support Features
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
Helpdesk Features
  • Issue Management
  • Ticket Lifecycle Management
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
SightCall Features Details

SightCall Media


SightCall Wheelhouse Score

What is this?

The Average Wheelhouse score for the Remote Support category is 8.2

SightCall Scores

  • Ease of Use
  • Meets Requirements
  • Setup & Support
  • Ease of Admin

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