14 reviews
WH Score

SightCall Overview

What is SightCall?

SightCall is a cloud-based video communication platform specifically designed to enhance businesses' customer service, support, and technical assistance capabilities. 

What Does SightCall Offer?

SightCall facilitates high-quality video calls between customers and a company's support team, allowing customers to clearly explain their issues and receive prompt resolutions. 

The Benefits of SightCall

SightCall brings numerous advantages to businesses, including heightened customer satisfaction and reduced support costs. Quick and efficient issue resolution enhances the overall customer experience. At the same time, the platform enables support teams to diagnose and resolve problems effectively, potentially eliminating the need for costly on-site visits.

Key SightCall Features

SightCall boasts various notable features that make it an exceptional choice for businesses. Screen sharing stands out as a powerful capability, enabling support agents to view customers' screens remotely. This feature proves particularly valuable for technical support teams tasked with troubleshooting software or hardware issues. Additionally, the platform allows for annotations during video calls, empowering support agents to highlight specific areas on the customer's screen and provide clear instructions for issue resolution. Moreover, SightCall offers real-time translation capabilities, enabling support agents to communicate with customers in their preferred language. 

SightCall is an outstanding video communication platform that delivers significant benefits to businesses, including improved customer satisfaction, reduced support costs, and an enhanced support experience. Its screen sharing, annotation, and real-time translation features make it an ideal solution for businesses striving to provide exceptional customer support.

Categories:Remote Support

SightCall Recent Reviews

Reviewed on 28 December 2023

Most Helpful Tool For Technical Assistance

For establishing visual connections with clients and offering prompt support, SightCall has proven to be an indispensable resource. It is simple to use and has a great, consistently high-quality video quality. My time spent troubleshooting and explaining technical issues has been greatly reduced by the ability to annotate the screen and see what the customer is seeing. Still itt costs more than some other solutions.

  • Remote connectivity and easy to use.
  • Needs internet and high price.

Reviewed on 8 December 2023

Immerse yourself in the extraordinary potential of augmented reality.

SightCall is a useful tool for real-time annotation, image identification, and remote help. Because of its capacity to offer personalized solutions and enable remote device installs, expenses have been drastically cut and customer satisfaction has increased. Its difficult setup and scant support for outdated devices can be a hindrance, though.

  • Advanced image recognition, Real-time annotation of video streams and Customization.
  • Complex technology setup, and limited support for older devices.

SightCall Pricing

SightCall - Remote Support
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SightCall Pricing Details

SightCall Key Features

Remote Support Features

  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake

Helpdesk Features

  • Issue Management
  • Ticket Lifecycle Management

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing
SightCall Features Details

SightCall Media

SightCall Videos

SightCall Wheelhouse Score

What is this?

The Average Wheelhouse score for the Remote Support category is 8.7

SightCall User Scores

  • Ease of Use
  • Meets Requirements
  • Setup & Support
  • Ease of Admin

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