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SightCall Reviews & Overview

What is SightCall?

SightCall is a cloud-based video communication platform specifically designed to enhance businesses' customer service, support, and technical assistance capabilities. 

What Does SightCall Offer?

SightCall facilitates high-quality video calls between customers and a company's support team, allowing customers to clearly explain their issues and receive prompt resolutions. 

The Benefits of SightCall

SightCall brings numerous advantages to businesses, including heightened customer satisfaction and reduced support costs. Quick and efficient issue resolution enhances the overall customer experience. At the same time, the platform enables support teams to diagnose and resolve problems effectively, potentially eliminating the need for costly on-site visits.

Key SightCall Features

SightCall boasts various notable features that make it an exceptional choice for businesses. Screen sharing stands out as a powerful capability, enabling support agents to view customers' screens remotely. This feature proves particularly valuable for technical support teams tasked with troubleshooting software or hardware issues. Additionally, the platform allows for annotations during video calls, empowering support agents to highlight specific areas on the customer's screen and provide clear instructions for issue resolution. Moreover, SightCall offers real-time translation capabilities, enabling support agents to communicate with customers in their preferred language. 

SightCall is an outstanding video communication platform that delivers significant benefits to businesses, including improved customer satisfaction, reduced support costs, and an enhanced support experience. Its screen sharing, annotation, and real-time translation features make it an ideal solution for businesses striving to provide exceptional customer support.

Categories:Remote Support

SightCall Pricing

SightCall - Remote Support
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SightCall Pricing Details

SightCall Key Features

  • System Diagnostics
  • Agent Management
  • Work Offline
Customizable Items
  • Custom Workflows
  • Custom Forms
  • Custom Branding
Reporting & Analytics
  • Session Reports
  • Data Analytics
  • Diagnostic Reports
  • Geographical Reporting
  • Audit Trail
Document Management
  • File Attachments
  • File Transfers
  • Digital Forms
Third-Party Integrations
  • ServiceNow
  • Zendesk
  • Salesforce
Customer Relationship Management (CRM)
  • Customer Profiling
Compliance Accreditations
  • SOC
  • CCPA
  • GDPR
Project Management
  • Workflow Management
Workflow Automation
  • Task Automation
Drag-and-Drop Builders/Designers
  • Call Flow Designer
  • Workflow Builder
Chat/IM Management
  • Private Chat
  • Chatbots
  • Group Chat
After-Sales Service
  • Chat Support
  • Email Support
  • Web Support
Automation Technologies
  • Artificial Intelligence (AI)
  • Augmented Reality (AR)
  • Natural Language Processing (NLP)
Remote Support
  • Session Sharing
  • Remote Session Control
  • Session Shadowing
  • Script Library
  • Camera Sharing
  • Screen Sharing
Integration Options
  • APIs
  • SDKs
  • WebRTC
  • Issue Management
  • Ticket Lifecycle Management
Collaboration Tools
  • Annotations
  • Screenshots
Conferencing Capabilities
  • Video Conferencing
  • Audio Conferencing
  • Video Recording
  • File Sync
  • Contact Sync
SightCall Features Details

SightCall Media


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