VSA, also known as Virtual System Administrator, is a robust remote monitoring and management (RMM) software developed by Kaseya. Designed to empower IT professionals and managed service providers (MSPs), VSA offers a wide range of features to streamline IT operations, enhance productivity, and improve efficiency.
With VSA, users gain remote access and control over devices, enabling them to perform system maintenance tasks, deploy software updates, and automate various IT processes. Real-time monitoring and alerts provide proactive issue identification and resolution, preventing disruptions for end-users. VSA's ticketing system facilitates efficient management and tracking of customer issues, ensuring prompt responses and resolutions.
VSA also encompasses integrated patch management, remote script execution, network discovery, and inventory management capabilities. Comprehensive reporting and analytics enable valuable insights into system performance, resource utilization, and compliance status. VSA's multi-tenant architecture allows MSPs to manage multiple client environments from a centralized console efficiently.
kaseya has helped us save heaps of time rather than having to travel to meet a client in person to help with their It requirements. Deploying a patch or having a software installed on multiple endpoints can be done with a single command and is completed in minutes. However, I would like for the web version to be more functional as the on-site option costs a lot more.
It is now much quicker when we have to install patches or other software applications. We are also able to monitor the progress and status after we have serviced our clients. This is probably the most powerful tool in its sector.
The Average Wheelhouse score for the Remote Support category is 8.7
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