82 reviews
WH Score

VSA Overview

What is VSA?

VSA, also known as Virtual System Administrator, is a robust remote monitoring and management (RMM) software developed by Kaseya. Designed to empower IT professionals and managed service providers (MSPs), VSA offers a wide range of features to streamline IT operations, enhance productivity, and improve efficiency.

With VSA, users gain remote access and control over devices, enabling them to perform system maintenance tasks, deploy software updates, and automate various IT processes. Real-time monitoring and alerts provide proactive issue identification and resolution, preventing disruptions for end-users. VSA's ticketing system facilitates efficient management and tracking of customer issues, ensuring prompt responses and resolutions.

VSA also encompasses integrated patch management, remote script execution, network discovery, and inventory management capabilities. Comprehensive reporting and analytics enable valuable insights into system performance, resource utilization, and compliance status. VSA's multi-tenant architecture allows MSPs to manage multiple client environments from a centralized console efficiently.

Company:Kaseya Limited

VSA Recent Reviews

Reviewed on 29 August 2023

Poweful Automation

kaseya has helped us save heaps of time rather than having to travel to meet a client in person to help with their It requirements. Deploying a patch or having a software installed on multiple endpoints can be done with a single command and is completed in minutes. However, I would like for the web version to be more functional as the on-site option costs a lot more.

  • Time saving, task automation, streamlined patch/software deployment.
  • Limited functionality on cloud version, on-site solution is expensive.

Reviewed on 17 August 2023

Effortless patching and updating

It is now much quicker when we have to install patches or other software applications. We are also able to monitor the progress and status after we have serviced our clients. This is probably the most powerful tool in its sector.

  • Efficient remote desktop access protocol, remote monitoring, software and patch management and deployment.
  • Delayed software patches.

VSA Pricing

Kaseya VSA RMM
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VSA Pricing Details

VSA Key Features

Remote Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
  • Idle Session Timeout
  • Lock On Disconnect
Helpdesk Features
  • Ticket Assign
  • Ticket Queuing
  • Ticket Routing
  • Ticket Sharing
  • Agent Management
  • Administrator Management
  • Centralized Console
  • Command Line Provisioning
  • Update/Patch Management
  • Remote Monitoring & Management (RMM)
VSA Features Details

VSA Media


VSA Wheelhouse Score

What is this?

The Average Wheelhouse score for the Remote Support category is 8.7

VSA Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Quality of Support
  • Ease of Admin

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