13 reviews
WH Score

Dialpad Overview

What is Dialpad?

Dialpad offers innovative, cloud-based phone system tools for companies who want agile, mobile communication options for internal collaboration, customer contact interactions, video meetings with clients. Using the Dialpad phone system gives your company advanced phone system solutions that are feature-rich and designed to support your business through reliable phone calling options, video calling tools, real-time chat, custom features, and more. Dialpad service also leverages AI to support various workflows, automate calling tools, and provide insightful reporting around your calling patterns, customer interactions, and more.

What is Dialpad Used For?

Dialpad's services include tools for business communication in a modern workforce, driven by mobility and innovation with cloud-based phone systems, AI voice intelligence, mobile apps, a Dialpad app, and integrations with Salesforce, Microsoft teams, and other systems you need to create efficient workflows in your business phone system and communications.

What Features Does Dialpad Offer?

With Dialpad, you can build a VoIP business phone system complete with all the tools, features, and functionality that you company needs to facilitate and enhance your daily communications both internally and externally.

The Dialpad phone system offers AI-powered business communication tools focused on streamlining communication, increasing efficiency, and improving the quality of every interaction that takes place in your business.

Dialpad offers phone system features such as:

  • Custom call routing
  • Customizable call routing rules
  • Virtual assistant
  • Voicemail
  • Status
  • Caller ID
  • Call recording
  • Call waiting
  • Three-way calling
  • Toll-free numbers
  • Number portability
  • Web conferencing
  • Video Conferencing
  • Messaging
  • Video calling
  • Integration with various third-party systems such as Microsoft Office 365, Zendesk, G Suite, Salesforce and LinkedIn.

How Much Does Dialpad Cost?

Dialpad's pricing plans (Standard, Pro, and Enterprise) contain all the phone system features you need to facilitate team communication, both internally amongst employees and externally with customers, clients, and stakeholders.

Dialpad provides customization options as well, so that you can tailor your phone system to your needs with add-ons and custom tools best suited to improving your business communications and internal efficiency.

Dial pad is always available to help you choose a package best suited to your company's communication needs.

Categories:Phone Systems

Dialpad Recent Reviews

Reviewed on 26 December 2023

A breeze to use, tons of features.

Our service department has never used an app like this one before! incredibly simple to use, even without training and very straightforward to swap between devices while on the phone. The call quality is also excellent. Our team may now utilize work lines instead of personal numbers, which makes it simple for the manager to identify who is accessible for calls.

Reviewed on 30 October 2023

Dependable and easy to use

This all-in-one program is reliable, expert, and easy to use. Regardless of your level of technical proficiency, it can assist you with any task, so I heartily suggest it to everyone. It is an excellent tool for both personal and business use.

  • Simple to use, feature rich and efficient.
  • None.

Dialpad Pricing

per user / per month
Dialpad Pricing Details

Dialpad Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Softphone
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Click-to-Call
  • Voicemail
  • Automatic Call Distribution (ACD)
  • Ring Groups
  • Auto Attendant
  • Number Porting
  • Call Flow
Call Routing Types
  • Event-Driven Routing
  • Data-Driven Routing
  • Mood/Sentiment Routing
Dialpad Features Details

Dialpad Media


Dialpad Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

Dialpad Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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