5 reviews
WH Score

Dialpad Reviews & Overview

What is Dialpad?

Dialpad offers innovative, cloud-based phone system tools for companies who want agile, mobile communication options for internal collaboration, customer contact interactions, video meetings with clients. Using the Dialpad phone system gives your company advanced phone system solutions that are feature-rich and designed to support your business through reliable phone calling options, video calling tools, real-time chat, custom features, and more. Dialpad service also leverages AI to support various workflows, automate calling tools, and provide insightful reporting around your calling patterns, customer interactions, and more.

What is Dialpad Used For?

Dialpad's services include tools for business communication in a modern workforce, driven by mobility and innovation with cloud-based phone systems, AI voice intelligence, mobile apps, a Dialpad app, and integrations with Salesforce, Microsoft teams, and other systems you need to create efficient workflows in your business phone system and communications.

What Features Does Dialpad Offer?

With Dialpad, you can build a VoIP business phone system complete with all the tools, features, and functionality that you company needs to facilitate and enhance your daily communications both internally and externally.

The Dialpad phone system offers AI-powered business communication tools focused on streamlining communication, increasing efficiency, and improving the quality of every interaction that takes place in your business.

Dialpad offers phone system features such as:

  • Custom call routing
  • Customizable call routing rules
  • Virtual assistant
  • Voicemail
  • Status
  • Caller ID
  • Call recording
  • Call waiting
  • Three-way calling
  • Toll-free numbers
  • Number portability
  • Web conferencing
  • Video Conferencing
  • Messaging
  • Video calling
  • Integration with various third-party systems such as Microsoft Office 365, Zendesk, G Suite, Salesforce and LinkedIn.

How Much Does Dialpad Cost?

Dialpad's pricing plans (Standard, Pro, and Enterprise) contain all the phone system features you need to facilitate team communication, both internally amongst employees and externally with customers, clients, and stakeholders.

Dialpad provides customization options as well, so that you can tailor your phone system to your needs with add-ons and custom tools best suited to improving your business communications and internal efficiency.

Dial pad is always available to help you choose a package best suited to your company's communication needs.

Categories:Phone Systems

Dialpad Pricing

per user / per month
Dialpad Pricing Details

Dialpad Key Features

Reporting & Analytics
  • Customer Satisfaction Rating (CSAT)
  • Call Monitoring
  • Sentiment Analysis
  • Call Analytics
  • Call Log Reports
  • Dashboard
  • Centralized Console
Identity and Access Management (IAM)
  • Single Sign-On (SSO)
Third-Party Integrations
  • Whatsapp
  • OneLogin
  • Okta
  • HubSpot
  • Zendesk
  • Salesforce
Call Management & Administration
  • Number Porting
  • Call Flow
  • Call Redial
  • Call Mute
  • Call Popup
  • Call Back
  • Call Hold
  • Call Assign
  • Call Whisper
  • Call Barge
  • Call Queue
  • Ring Groups
  • Click-to-Call
  • Caller ID
  • Auto Attendant
  • Call Transfer
  • User Limit
Free Resources/Discounts
  • Free Trial
  • Free Demo
Language & Speech
  • Speech-to-Text
  • Speech Coaching
  • Transcriptions
Workflow Automation
  • Event Automation
  • Task Automation
Drag-and-Drop Builders/Designers
  • Call Flow Designer
Chat/IM Management
  • Group Chat
After-Sales Service
  • Chat Support
  • Product Guide/Manual
  • Technical Support
  • Web Support
Automation Technologies
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
Integration Options
  • APIs
  • Webhooks
Phone Systems
  • Local Calling
  • Outbound Calling
  • Softphone
  • Inbound Calling
  • International Numbers
  • Local Numbers
  • Toll-Free Numbers
  • International Calling
  • Three-Way Calling
Supported Channels
  • SMS
  • Voice
  • Chat/IM
  • Social Media
Collaboration Tools
  • Virtual Assistant
Conferencing Capabilities
  • Video Conferencing
  • Call Recording
Microsoft 365
  • Microsoft Teams
  • Microsoft Word
Call Routing Types
  • Event-Driven Routing
  • Data-Driven Routing
  • Mood/Sentiment Routing
Dialpad Features Details

Dialpad Media


Dialpad Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 7.9

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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