Dialpad vs. RingEX: Which is Best? - Wheelhouse

Dialpad vs. RingEX: Which is Best?

Dialpad vs. RingEX Best Overall: RingEX

In our comparison of Dialpad vs. RingEX, RingEX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Dialpad Quick Info
WH Score:
8.0
Pricing Score:
7.6
Feature Score:
7.5
Usability Score:
7.2
Company Size:All Sizes
Platforms:
RingEX Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.3
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Dialpad Pricing

N/A

RingEX Pricing

N/A

Features

Dialpad Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
RingEX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

Dialpad Pros & Cons
Pros
  • Simple to use, feature rich and efficient.
Cons
  • Android UI is bad.
RingEX Pros & Cons
Pros
  • RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences
  • As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on
  • RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach
  • It also comes with a handy screen-sharing feature which my co-workers and I find very useful
  • I LOVE this program!.
Cons
  • It relies too much on your wi-fi
  • You can only go as far as 3 months for recorded calls.

Reviews

Dialpad Reviews
Top Favorable Review
B
Blanca
Reviewed on Jul 2, 2021

This all-in-one program is reliable, expert, and easy to use. Regardless of your level of technical proficiency, it can assist you with any task, so I heartily suggest it to everyone. It is an excellent tool for both personal and business use.

Simple to use, feature rich and efficient

None

Top Critical Review
J
Jeanne
Reviewed on Jul 2, 2021

Dialpad Talk is a Voice Intelligence (VI) calling tool that facilitates conversation tracking and understanding of various accents. The user interface for Android users is the only thing I would like to see enhanced.

Voice inetlligence and accurate

Android UI is bad

RingEX Reviews
Top Favorable Review
D
David
Reviewed on Jul 2, 2021

RingCentral helps us connect with our clients better. It’s a tool that we used daily to ensure that we have proper communication with all of our company personnel from different parts of the world.

RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences. As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on. RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach. It also comes with a handy screen-sharing feature which my co-workers and I find very useful. I LOVE this program!

No complaints so far. RingCentral has been nothing short of amazing.

Top Critical Review
M
Maria
Reviewed on Jul 2, 2021

Recorded lines is extremely helpful in my job. Being able to deal with complaints effectively is a big part of a business.

I love how you can easily pull calls by logging in and look through the logs. It also has a Bluetooth feature, which can be used to transfer calls quickly.You can also set different ring tones for each individual on your phone.

It relies too much on your wi-fi. You can only go as far as 3 months for recorded calls.

Alternatives

Dialpad Alternatives
RingEX Alternatives
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Dialpad vs. RingEX: Detailed Comparison

Dialpad vs. RingEX Top Ratings & Reviews: RingEX

In our rating and review comparison of Dialpad vs. RingEX, RingEX has 46 user reviews and Dialpad has 13. The average star rating for RingEX is 4.19 while Dialpad has an average rating of 3.84. RingEX has more positive reviews than Dialpad. Comparing Dialpad vs. RingEX reviews, RingEX has stronger overall reviews.

Dialpad vs. RingEX Best Features & Functionality: RingEX

Dialpad vs. RingEX both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Enhancements & Personalization, Collaboration Tools, Language & Speech, File Management, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of Dialpad vs. RingEX, RingEX offers more of the most popular features and tools than Dialpad.

Dialpad vs. RingEX Best Pricing: RingEX

In our pricing comparison of Dialpad vs. RingEX, RingEX's pricing starts at 0/month and is more affordable compared to RingEX's starting cost of 0/month.

Dialpad vs. RingEX Best Usability: RingEX

Our comparison of Dialpad vs. RingEX shows that RingEX scores higher in usability for ease of use, learning curve, setup & support, quality of support, ease of admin. Dialpad scores higher in meets requirements, but RingEX has the best scores overall for system usability.

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