19 reviews
WH Score

CareCloud Overview

What is CareCloud?

The CareCloud Revenue Cycle Management system is a cloud-based solution that is built with the specific aim of letting medical practices focus on their patients rather than on payments. The ideology behind the solution is to prevent any denials from occurring in the first place, rather than correcting them and re-submitting. This philosophy is evident in the CareCloud CollectiveIQ platform, which has a very large number of billing rules embedded in the solution to trap errors in claims before they leave the practice. This approach minimizes administrative costs and improves collections. 


CareCloud Concierge is a complete revenue management solution that lets medical practices get on with their primary tasks and leave the billing and claim management to experts. The solution works with real-time analytics and artificial intelligence to generate bills that are clean and have a very high probability of getting cleared the first time around. Being a cloud-based solution, CareCloud Concierge is kept updated with great regularity and reduces a large part of the administrative burden on the practice.

Every client practice gets a dedicated client manager who will work to ensure personalized service and advice to improve performance and profitability. The client manager is also a single point of contact for any query related to CareCloud or to any aspect of billing and claim management.

The billing staff at CareCloud are focused on just one aspect of your business – billing and claims management. They are experts at analyzing claims and why they could be denied. Working with the CareCloud CollectiveIQ intelligence platform, they catch errors in claims before the claim has left the practice. Correction at this stage costs the least and has the smallest impact on the time taken for a successful reimbursement.

Since CareCloud is totally cloud based, set up and installation is simplicity itself. There is no requirement to procure servers or any complex software. The solution runs in a data center and users only require a PC / laptop / tablet or smartphone that can connect to the Internet.   

CareCloud Recent Reviews

Reviewed on 25 October 2023

Disappointing EHR Experience

The software fails to live up to its promises, resulting in a subpar EHR experience that falls short of expectations. In comparison, even Office Ally surpasses this software's performance.

  • Intial support at the implementation stage.
  • Horrible customer support.

Reviewed on 18 October 2023

Tailoring Workflows with CareCloud

In my experience with CareCloud, I've found that while there are certain aspects that could be smoother, the overall benefits have made it a positive choice for my practice.

  • The software's flexibility allows me to adapt it to my practice's unique needs.
  • The customization setup can feel clunky initially, but it does eventually fall into place.

CareCloud Pricing

CareCloud Medical Practice Management
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CareCloud Pricing Details

CareCloud Key Features

Medical Practice Management Features
  • Electronic Medical Records (EMR)
  • Procedure Codes
Patient Management
  • Treatment Planning
  • Discharge Planning
  • Transition Care Management (TCM)
  • Patient Referral Management
  • Patient Education Tools
  • Refills Processing
  • Send to Pharmacy
CareCloud Features Details

CareCloud Media


CareCloud Wheelhouse Score

What is this?

The Average Wheelhouse score for the Medical Practice Management category is 8.1

CareCloud Scores

  • Ease of Use
  • Meets Requirements
  • Quality of Support
  • Ease of Admin

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