29 reviews
WH Score

CareCloud Overview

What is CareCloud?

The CareCloud Revenue Cycle Management system is a cloud-based solution that is built with the specific aim of letting medical practices focus on their patients rather than on payments. The ideology behind the solution is to prevent any denials from occurring in the first place, rather than correcting them and re-submitting. This philosophy is evident in the CareCloud CollectiveIQ platform, which has a very large number of billing rules embedded in the solution to trap errors in claims before they leave the practice. This approach minimizes administrative costs and improves collections. 


CareCloud Concierge is a complete revenue management solution that lets medical practices get on with their primary tasks and leave the billing and claim management to experts. The solution works with real-time analytics and artificial intelligence to generate bills that are clean and have a very high probability of getting cleared the first time around. Being a cloud-based solution, CareCloud Concierge is kept updated with great regularity and reduces a large part of the administrative burden on the practice.

Every client practice gets a dedicated client manager who will work to ensure personalized service and advice to improve performance and profitability. The client manager is also a single point of contact for any query related to CareCloud or to any aspect of billing and claim management.

The billing staff at CareCloud are focused on just one aspect of your business – billing and claims management. They are experts at analyzing claims and why they could be denied. Working with the CareCloud CollectiveIQ intelligence platform, they catch errors in claims before the claim has left the practice. Correction at this stage costs the least and has the smallest impact on the time taken for a successful reimbursement.

Since CareCloud is totally cloud based, set up and installation is simplicity itself. There is no requirement to procure servers or any complex software. The solution runs in a data center and users only require a PC / laptop / tablet or smartphone that can connect to the Internet.   

CareCloud Recent Reviews

Reviewed on 28 December 2023

Recurring Appointments Quirk

Weigh the convenience of an all-in-one system against the limitations, especially if dealing with recurring appointments in bulk.

  • Seamless integration of billing, scheduling, and charts within a unified platform.
  • I find it frustrating that I can't delete recurring appointments in bulk, and once set, modifying the times for these recurring appointments individually is a hassle
  • It seems counterintuitive to have a recurring appointment feature if any changes require individual adjustments.

Reviewed on 11 December 2023

Mixed Experience with CareCloud

Unmet promises, weaknesses in capability, and insufficient customization during the implementation phase. Distressing experience of being pursued by lawyers for a substantial fee upon deciding to discontinue services, even amid the global pandemic.

  • Software's ease of use and modern aesthetic.
  • Bad customer support, incapability and a lack of effective leadership.

CareCloud Pricing

CareCloud Medical Practice Management
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CareCloud Pricing Details

CareCloud Key Features

Medical Practice Management Features

  • Electronic Medical Records (EMR)
  • Procedure Codes

Patient Management

  • Treatment Planning
  • Discharge Planning
  • Transition Care Management (TCM)
  • Patient Referral Management
  • Patient Education Tools


  • Refills Processing
  • Send to Pharmacy
CareCloud Features Details

CareCloud Media

CareCloud Videos

CareCloud Wheelhouse Score

What is this?

The Average Wheelhouse score for the Medical Practice Management category is 8.2

CareCloud User Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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