Top Alliance Phones Features

What are the Best Alliance Phones Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
Toll-Free Numbers
Local Minutes
Softphone
IP Fax
PBX
Paging
Direct Inward Dialing (DID)
Direct Outward Dialing (DOD)

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Phone Line Extensions
Dial by Name
Dial By Extension
Voicemail
Voicemail to Email
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Presence Settings
Intercom
Shared Lines
Ring Groups
IVR
Auto Attendant
Find Me/Follow Me
Announcements
Speed Dialing
Number Porting
Number Black/White List
Conference Bridge

Call Routing Types

Event-Driven Routing
Data-Driven Routing
Last Agent Routing

Reporting & Analytics

Call Log Reports
Call Analytics

Recording

Voicemail Recording

Supported Channels

Voice
SMS

Chat/IM Management

Group Chat

Conferencing Capabilities

Audio Conferencing

Remote Support Features

Screen Sharing

Enhancements & Personalization

HD Voice

Collaboration Tools

Hot Desking

Customizable Items

Custom Greetings

Contact Management

Contact Database

Supported Devices/Hardware

Business Phones

Language & Speech

Text-to-Speech
Speech-to-Text
Transcriptions

Document Management

File Sharing

Integration Options

APIs

Third-Party Integrations

Salesforce
SugarCRM
Dynamics 365

Microsoft 365

Microsoft Outlook

Systems/Administrative

Directory Management
Centralized Console

After-Sales Service

Phone Support
Email Support
Chat Support
Forum
Service Level Agreement (SLA)

Alliance Phones Top Features Related Review

Debbie

Reviewed on 24 April 2019

Stunning Support with Splendid Service

Pros

Before deciding to switch to Alliance Phones we were facing a lot of problems with our previous phone system
The provider asked us to change the router as we were suffering from poor voice quality and call-droppings
At that point, we decided to change our services and go for Alliance Phones
Their team worked exclusively and quickly to solve our issues within 2 minutes
They did something with our existing router telling us about an option being there
Since then, we didn’t face any kind of issues though we didn’t install or change anything in our office
Thank you!.