Alliance Phones
Alliance Phones
2 reviews
WH Score
7.9

Top Alliance Phones Features

What are the Best Alliance Phones Features?


Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Local Minutes
  • Softphone
  • IP Fax
  • PBX
  • Paging
  • Direct Inward Dialing (DID)
  • Direct Outward Dialing (DOD)
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Phone Line Extensions
  • Dial by Name
  • Dial By Extension
  • Voicemail
  • Voicemail to Email
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Presence Settings
  • Intercom
  • Shared Lines
  • Ring Groups
  • IVR
  • Auto Attendant
  • Find Me/Follow Me
  • Announcements
  • Speed Dialing
  • Number Porting
  • Number Black/White List
  • Conference Bridge
Call Routing Types
  • Event-Driven Routing
  • Data-Driven Routing
  • Last Agent Routing
Reporting & Analytics
  • Call Log Reports
  • Call Analytics
Recording
  • Voicemail Recording
Supported Channels
  • Voice
  • SMS
Chat/IM Management
  • Group Chat
Conferencing Capabilities
  • Audio Conferencing
Remote Support Features
  • Screen Sharing
Enhancements & Personalization
  • HD Voice
Collaboration Tools
  • Hot Desking
Customizable Items
  • Custom Greetings
Contact Management
  • Contact Database
Supported Devices/Hardware
  • Business Phones
Language & Speech
  • Speech-to-Text
  • Text-to-Speech
  • Transcriptions
Document Management
  • File Sharing
Integration Options
  • APIs
Third-Party Integrations
  • Salesforce
  • SugarCRM
  • Dynamics 365
Microsoft 365
  • Microsoft Outlook
Systems/Administrative
  • Directory Management
  • Centralized Console
After-Sales Service
  • Phone Support
  • Email Support
  • Chat Support
  • Forum
  • Service Level Agreement (SLA)

Alliance Phones Top Features Related Review


D
Debbie
Reviewed on 24 April 2019

Stunning Support with Splendid Service

Pros
  • Before deciding to switch to Alliance Phones we were facing a lot of problems with our previous phone system
  • The provider asked us to change the router as we were suffering from poor voice quality and call-droppings
  • At that point, we decided to change our services and go for Alliance Phones
  • Their team worked exclusively and quickly to solve our issues within 2 minutes
  • They did something with our existing router telling us about an option being there
  • Since then, we didn’t face any kind of issues though we didn’t install or change anything in our office
  • Thank you!.
Cons
  • Though I know it takes at least 10 working days for transferring phone numbers from one service provider to another, I want this to be doine asap.

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