Five9 Cloud Contact Center-logo

Five9 Cloud Contact Center - Phone Systems

(33)
  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Five9 is the industry leading, all-in-one cloud contact center software that uses Practical A.I. to increase your team's effectiveness on the phone, web, email, chat and more. Whether you're looking for an inbound, outbound or blended solution, Five9's Intelligent Cloud Contact Center has the features your business needs:

  • Get your customers to the right agent with intelligent routing.
  • Use customer intent data to help your agents and suggest the next best action.
  • Use smart dialers to give your agents more time with live prospects.
  • Analyze and report on performance in real-time.
  • And more. 

Our high-touch, "white-glove" customer support is available 24/7 and is consistently recognized by analysts as the best in the industry. 

Contact us today and see why over 2,000 customers already trust Five9.

Features

Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Types Offered
  • VoIP
  • PBX
  • Mobile VoIP
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Team Collaboration Features
  • Conference Calling
  • Messaging
  • Audio Conferencing
  • HD Video Conferencing
  • Unlimited Storage
  • Screen Sharing
  • Desktop Sharing
  • Document Sharing
  • Dial-In
  • Video Conferencing
Core VoIP Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
  • screen sharing
  • File Sharing
  • Custom Logo
  • Inbuilt Failover
  • Custom SMTP server
  • Custom FQDN
  • Session Border Controller
  • Codec Support
  • Bridge
  • VoIP Gateway
  • VPN (Virtual Private Network)
  • Speed Dial
  • Directory
  • SIP Trunking
  • E911
  • Device Status Alerts
  • Hot Desking
  • Intra-Site Dialing
  • Admin Portal
  • Multi-Site Management and Administration
  • Plug & Play
  • Auto-Attendant
  • Operator
  • Phone Rentals
  • Secure Voice
  • Paging
  • HD Voice
  • VoIP Fax
  • SMS
  • Voicemail-to-Email
  • Voicemail-to-Text
  • Visual Voicemail
  • Multi-Line Support
  • Import/Export Extensions via CSV
  • Extensions
  • Softphones
  • Unlimited Calling Plans
  • Toll-Free Minutes
  • International Toll-Free Numbers
  • Toll-Free Numbers
  • Business Phones
Call Management and Administration Features
  • Answering Rules
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
  • Interactive Dashboard
  • SLA Alerting
  • Live Chat
  • Click-to-Video Call
  • Click-to-Call
  • Archiving
  • Backup & Restore
  • Role-based Access Control
  • User Groups
  • Ring Groups
  • Busy Lamp Field
  • Overflow Call Queues
  • Call Queue
  • Call Takeover
  • Call Barge
  • Call Whisper
  • Call Monitor
  • Call Assign
  • Intercom
  • 3-Way Calling
  • Notifications
  • Shared Lines
  • Presence
  • Call Query
  • Call History
  • Intelligent Call Routing
  • Skill-Based Routing
  • Call Routing
  • Call Parking
  • Call Waiting
  • Do Not Disturb
  • Call Blocking
  • Call Logs
  • Call Flip
  • Call Hold
  • Caller ID
  • Call Transfers
  • Call Forwarding
  • Call Transcription
  • Call Recording
  • Call Back
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics 365
  • Zoho
  • Netsuite
  • Zendesk
  • Hilton
  • roomMaster
  • Oracle Hospitality
  • Sennheiser
  • KVM
  • Hyper-V
  • VMware
  • PostgreSQL
  • MySQL
  • Nutshell
  • MS SQL Server
  • MongoDB
  • Freshsales
  • EveryoneAPI
  • Datev
  • ConnectWise
  • Bitrix24
  • amoCRM
  • 1C
  • Hubspot
  • GroupMe
  • Freshdesk
  • Vtiger
  • Telegram
  • Lync
  • Skype
  • ServiceNow
  • PipeDrive
  • eAgent
  • Okta
  • Copper
  • Bullhorn
  • 1CRM
  • Slack
  • Webex
  • Smarsh
  • Canvas
  • AWS
  • OneDrive
  • Microsoft Azure
  • Microsoft Exchange
  • Microsoft Outlook
  • Microsoft Office 365
  • Microsoft Teams
  • Google Cloud
  • G Suite/ Google Drive
  • Box
  • Asana
  • JIRA
  • APIs
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Mobile friendly?
  • Yes
  • No

Pricing

Request a custom quote for your business

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