- Deployment:
- Company Size:SML
- Features:
- Platforms:
- Pricing:
Details
Vantage specializes in opening companies up to better and greater results with their multi-tiered, dynamic layers of contact center solutions applicable to any form of business. From the smallest start-up to the leading global operation, vantage is prepared to engineer your staff for success with robust service packages that include solutions for traditional call centers and cloud-bound networks. Their unique MAXvoice software will take the guesswork and mundanity out of call routing, customer outreach, and follow-up calls while integrating naturally with existing CRM and call center applications. Best of all, the technology is designed to grow up with your business.
Take Off With MAXvoice Phone Service
As Vantage’s premier service for dedicated landline-based call centers, MAXvoice is designed from the ground up to give your agents the best and most modern tools they need to deliver stunning business results. Their unified messaging system allows users to access all communications over multiple device types in a single location, accelerating productivity and freeing agents from one dedicated piece of technology. Unlimited calling services cover all 50 states, with international calls possible a low, competitive rate per minute. Multiple system redundancies ensure reliable service in the case of power loss or other complications. Vantage also puts even more value into their platform by making upgrades and maintenance free for the duration of all service agreements.
Explore the Cloud
MAXvirtualcallcenter offers countless feature designed to streamline and incentivize your cloud-based work force to reach greater heights. Utilize your mobile workers effectively by assigning them to any branch or headquarters location, optimizing your staffing levels on a by-need basis and giving you the flexibility to respond rapidly to consumer demands. Employ real-time and historical reporting to build comprehensive profiles of agent performance so that you can isolate and maximize training scenarios, professional development, and growth.
Features
Deployment
- Cloud-hosted
- On Premise
Features
- API Available
- Predictive Dialer
- Multiple Language
- Social Channel
- Skill-based Routing
- Speech and Text Analytics
Pricing Model
- Monthly subscription per user
- Yearly subscription per user
- Metered per minute
- Monthly site license
- Yearly site license
- Flat fee
- Monthly subscription
- Percentage-based (% of collections or claims)
- Fee-based (fixed $/claim)
- Hybrid (combination of % and fixed amount/claim)
Target Company Size
- Startup
- Small-to-Medium Business
- Enterprise
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
- Account Manager
Mobile Apps Offered
- None
- iOS
- Android
Service Level Agreement
Support Features
- FAQs Section
- Tutorials
- Telephone Support
- Email Support
- 24/7 Support
- Online Chat
- Forum
- In-Person Training
- Social Media
- Knowledge Base
- Webinars
Compatible Operating System(s)
- Windows
- iOS
- Linux
- Mac
- Android
Deployment
- Hosted/Cloud
- On-Premise
- Mobile
Reporting and Analytics Features
- Call Log Reports
- Call Monitoring
- Call Recording
- Scoring
- Database Administration
- Real-Time Analytics
- Automated Reporting
- Voice Analytics
- Ad Hoc Reporting
- Geographical Reporting
- Real-Time and Historic Reporting APIs
- Interaction Analytics
- Customer Satisfaction Reporting
- Multilingual Customer Surveys
- Customer Surveys
- Tickets for Abandoned Calls
- Graphical Reporting
- Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
- Quality Monitoring
- Historical Reporting
- Real-Time Dashboards
- OmniChannel Analytics
- Customer Journey Reporting
- Live Call Analytics
- Abandoned Call Analytics
- Reporting Export Functions
- Email Reports
- Latency Monitoring Dashboards
- Coaching/Interaction Review
- Third-Party Data Sources
- Screen Recording
Inbound Calling Features
- Call queuing
- IVR (Interactive Voice Response)
- Speech Recognition
- ACD (Automatic Call Distributor)
- ANI (Automatic Number Identification)
- CTI (Computer Telephony Integration)
- DTMF (Dual Tone Multi-Frequency Signaling)
- Text-to-speech conversion
- Custom Music On Hold
- Unlimited Queuing
- Ring Groups
Social Media Features
- Alerts
- Customer Interaction
- Trend Monitoring
- Integration with social media sites
System Management Features
- Forecasting
- Scheduling
- Call Scripting
- Coaching Tools
- Virtualization
- Web-based Administration
- Heads Up Display™ (HUD) Mobile App
- Heads Up Display™ (HUD)
- Data Backup
- Continuous Upgrades
- Conference Bridge
- IP PBX
- Centralized Administration (for Agents)
Security/Compliance Features
- Encryption
- Data masking
- Open ID
- RBAC (Role Based Access Control)
- Form-based Authentification
- SAML 2.0 (Security Assertion Markup Language)
- Custom Single Sign-In
- Physical Data Center Security
- Secure Socket Layer (SSL) Connections
- SOC 2 Type 2
- TCPA
- PCI Level 1
- ISO/IEC 27001 Compliance
- National DNC Compliance
- Single-Sign-On
- IP Whitelisting
- NIST
- OWASP
- TruSTAR
- BitSight
- OSP
- National Cyber Security Centre
- Cyber Essentials
- NATIONAL Secret
- EU Secret
- NATO Secret
- CSA STAR
- CSA
- IAPP - Bronze Member
- Privacy Shield Framework
- McAfee Enterprise-Ready
- SOC3
- SOC2
- ISO 22301
- GDPR
- Active Failover
- HIPAA
- SOC Type 1
- AES 256-bit
- TLS v1.2
- PCI DSS
Mobile friendly?
- Yes
- No
Recommended Whitepapers
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