Details
Vantage specializes in opening companies up to better and greater results with their multi-tiered, dynamic layers of contact center solutions applicable to any form of business. From the smallest start-up to the leading global operation, vantage is prepared to engineer your staff for success with robust service packages that include solutions for traditional call centers and cloud-bound networks. Their unique MAXvoice software will take the guesswork and mundanity out of call routing, customer outreach, and follow-up calls while integrating naturally with existing CRM and call center applications. Best of all, the technology is designed to grow up with your business.
Take Off With MAXvoice Phone Service
As Vantage’s premier service for dedicated landline-based call centers, MAXvoice is designed from the ground up to give your agents the best and most modern tools they need to deliver stunning business results. Their unified messaging system allows users to access all communications over multiple device types in a single location, accelerating productivity and freeing agents from one dedicated piece of technology. Unlimited calling services cover all 50 states, with international calls possible a low, competitive rate per minute. Multiple system redundancies ensure reliable service in the case of power loss or other complications. Vantage also puts even more value into their platform by making upgrades and maintenance free for the duration of all service agreements.
Explore the Cloud
MAXvirtualcallcenter offers countless feature designed to streamline and incentivize your cloud-based work force to reach greater heights. Utilize your mobile workers effectively by assigning them to any branch or headquarters location, optimizing your staffing levels on a by-need basis and giving you the flexibility to respond rapidly to consumer demands. Employ real-time and historical reporting to build comprehensive profiles of agent performance so that you can isolate and maximize training scenarios, professional development, and growth.
Features
Pricing Model
- Monthly subscription per user
- Monthly subscription
- Yearly subscription per user
- Monthly site license
- Yearly site license
- Metered per minute
- Flat fee
- Percentage-based (% of collections or claims)
- Fee-based (fixed $/claim)
- Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Mobile Apps Offered
- None
- iOS
- Android
Mobile friendly?
- Yes
- No
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Support Features
- FAQs Section
- Tutorials
- Telephone Support
- Email Support
- 24/7 Support
- Online Chat
- Forum
- In-Person Training
- Social Media
- Knowledge Base
- Webinars
Reporting Features
- Call Logging
- Monitoring
- Call Recording
- Scoring
- Database Administration
- Real time reporting
- Automated Reporting
Inbound Calling Features
- Call queuing
- IVR (Interactive Voice Response)
- Speech Recognition
- ACD (Automatic Call Distributor)
- ANI (Automatic Number Identification)
- CTI (Computer Telephony Integration)
- DTMF (Dual Tone Multi-Frequency Signaling)
- Text-to-speech conversion
- Skill based routing
Social Media Features
- Alerts
- Customer Interaction
- Trend Monitoring
- Integration with social media sites
Outbound Calling Features
- Auto dialer
- Call list imports
- Campaign Management
- Outbound IVR
- Multichannel communications
- Multiple Initiative Management
Integrations
- Salesforce
- SugarCRM
- InfusionSoft
- Microsoft Dynamics CRM
- TeamSupport
- MHelpDesk
- Zendesk
- Pardot
- Act-on
- Spiceworks
- Netsuite
- Oracle Marketing Cloud
- Freshdesk
- Zoho CRM
System Management Features
- Forecasting
- Scheduling
- Call Scripting
- Coaching Tools
- Virtualization
- Up time assurance
Security/Compliance Features
- Physical Data Center Security
- Secure Socket Layer (SSL) Connections
- SSAE SOC 2 Type II Certified
- TCPA
- PCI
- ISO/IEC 27001 Compliance
- Encryption
- Data masking
- Open ID
- RBAC (Role Based Access Control)
- Form-based Authentification
- SAML 2.0 (Security Assertion Markup Language)
- Custom Single Sign-In
- National DNC Compliance
Service Level Agreement
- Yes
- No
Popular Whitepapers
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