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LiveOps - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Details

Companies seeking out a new way to examine their business can enrich themselves with a full-spectrum, invigorating approach to customer engagement and realization with LiveOps’s multichannel-capable Cloud Contact Center. With unparalleled online flexibility, intelligent call processing, and monitoring capabilities for all channels (even social media!), there is no contact center that cannot be enriched and optimized by the proper allocation and implementation of LiveOps resources. A full array of proprietary applications also come included with the LiveOps agent desktop, expertly calibrated to deliver a maximized return on investment and push business goals into new territory for customers, agents, and managers.

For Customers

Great customer service is often one of the most important experiences a company can deliver to the consumer for retaining loyalty and positive feedback on their brand. LiveOps places the power to achieve this goal squarely in the hands of clients by arming its solution with customer-enriching features such as real-time reporting, call recording, and the highest security standards for sensitive information.

For Agents

With LiveOps, agents are empowered with the latest and greatest interaction tools to provide a stunning customer experience. The easy-to-use desktop interface allows them choose one of many interaction channels–voice, email, chat, SMS, or social media–to reach out to consumers and interact with them on their preferred terms. Ensure minimized time delays and fast agent response times with LiveOps Engage, accelerating productivity and profits in one fell swoop.

For Managers

Managers utilizing LiveOps Management Applications will gain never before seen visibility and transparency in their call center operations. Be able to identify and respond to active business trends within minutes, taking front and center on initiative drive positive change in customer interactions and close gaps before they threaten the bottom line. Amazing performance becomes a standard instead of an exception with LiveOps.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
Service Level Agreement
  • Yes
  • No

Pricing

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