Gladly

Gladly

17 reviews

WH Score

7.7

Top Gladly Features

What are the Best Gladly Features?

Phone System Features

Inbound Calling
Outbound Calling

Call Management & Administration

Call Queue
Automatic Call Distribution (ACD)
IVR
Speed Dialing
Predictive Dialing

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Reporting & Analytics

Call Log Reports
Dashboard
Activity Log
Conversation Analytics
Engagement Analytics
Lifetime Value (LTV) Reports

Collaboration Tools

Notes

Drag-and-Drop Builders/Designers

Campaign Builder

Systems/Administrative

Agent Management

Identity and Access Management (IAM)

Single Sign-On (SSO)

Third-Party Integrations

WhatsApp
Facebook
Twitter
Magento
Shopify
Instagram

Content Management System (CMS) Features

Knowledge Management

Supported Technologies

Machine Learning (ML)

After-Sales Service

Email Support
Chat Support

Limits

User Limit

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Popular Gladly Comparisons

RingCentral Contact Center

Salesforce Service Cloud

More popular comparisons

Research & Articles

Best WH Scored Gladly Alternatives

9.3

9.1

RingCentral Contact Center

9.0

Salesforce Service Cloud

8.9

More Alternatives

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