Wheelhouse Score
4.00/5
Above Average
Rating
5.00/5
Excellent
Features
5.00/5
Excellent
Pricing
Mid-Range

Radically Personal Customer Service

Overview

Radically Personal Customer Service

Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media. Agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences.

Gladly also offers a wide array of integrations, thereby enabling connections with different departments within your organization.

Gladly is trusted for customer service by many leading brands including:

  • JetBlue
  • Porche
  • Godiva
  • Hyatt
  • JoAnn Fabrics
  • Native
  • And More...

Packages

Admin & Reporting Users

Best Value
  • After-Sales Service
    • Email Support
  • Contact Center Features
    • HD Voice
    • Voicemail
    • Unified Communications (Voice, Video, Chat, Email)
    • Call Waiting
    • Call Forwarding
    • Call Hold
  • Reporting and Analytics Features
    • Voice Analytics
    • OmniChannel Analytics
    • Email Reports
    • Reporting Export Functions
    • Ad Hoc Reporting
    • Automated Reporting
  • Integrations
    • Call Analytics
  • Workforce Optimization Features
    • CX Analytics
  • Inbound Calling Features
    • Custom Caller ID

Task-Based Users

Best Value
  • After-Sales Service
    • Email Support
  • Contact Center Features
    • HD Voice
    • Voicemail
    • Unified Communications (Voice, Video, Chat, Email)
    • Call Waiting
    • Call Forwarding
    • Call Hold
    • Queue Management
    • Lead Management
  • Reporting and Analytics Features
    • Voice Analytics
    • OmniChannel Analytics
    • Email Reports
    • Reporting Export Functions
    • Ad Hoc Reporting
    • Automated Reporting
    • Call Monitoring
  • Integrations
    • Call Analytics
  • Workforce Optimization Features
    • CX Analytics
    • Customer Relationship Management (CRM)
    • Quality Management
    • Performance Management
    • Agent Management
  • Inbound Calling Features
    • Custom Caller ID
  • Social Media Features
    • Trend Monitoring
  • Outbound Calling Features
    • Campaign Management
  • System Management Features
    • Scheduling
    • Web-based Administration

Customer-Facing Users

Best Value
  • After-Sales Service
    • Email Support
  • Reporting and Analytics Features
    • Voice Analytics
    • OmniChannel Analytics
    • Email Reports
    • Reporting Export Functions
    • Ad Hoc Reporting
    • Automated Reporting
    • Call Monitoring
  • Integrations
    • Call Analytics
  • Workforce Optimization Features
    • CX Analytics
    • Quality Management
    • Customer Relationship Management (CRM)
  • Inbound Calling Features
    • Custom Caller ID
  • Social Media Features
    • Trend Monitoring
  • Contact Center Features
    • Multi-Queue Support
    • Hot Desking
    • On-Demand Recording
    • Self-Service
    • Multilingual Knowledge Base
    • Knowledge Base
    • Digital Channels
    • Web Callback
    • Queued Call Back
    • Mobile Agent
    • Agent Desktop
    • HelpDesk Tools
    • Inbound Support Tools
    • Outbound Support Tools
    • SMS
    • Social Media Integrations
    • Unified Communications (Voice, Video, Chat, Email)
    • Free Phone Rental
    • Softphone
    • Audio Conferencing
    • Unlimited Calls
    • HD Video Conferencing
    • Agent License
    • International Network
    • Softphone Support
    • Directory
    • IP Fax
    • MMS
    • Voicemail
    • RespOrg Services
    • Implementation
    • Conference Phone
    • Desk Phone
    • Bring Your Own Device (BYOD)
    • Status Alerts
    • Screen Sharing
    • Chat/IM
    • Mobile App
    • Busy Lamp Field
    • Voicemail to SMS
    • Virtual Fax
    • Do Not Disturb
    • Call Waiting
    • Call Forwarding
    • Simultaneous Ring
    • Call Continuity
    • Call Mute
    • Call Hold
    • Recorded Mesage
    • HD Voice
    • Toll-Free Minutes
    • Toll-Free Numbers
    • Local Numbers
    • Keep Your Current Number
    • Queue Management
    • Multi-level Selling
    • Team-Based Selling
    • Appointment Setting
    • Logical Branch Scripting
    • Mass Emails
    • Custom Emails
    • Lead Management
    • White Label
  • Contact Center Types
    • Omni-Channel Contact Center
  • Omni-Channel Routing Features
    • ANI (Automatic Number Identification)
    • Auto-Attendant
    • Predictive Dialer
    • Interaction Channels

Media

Pricing

Request a custom quote for your business

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