Gladly Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
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Radically Personal Customer Service

Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media. Agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences.

Gladly also offers a wide array of integrations, thereby enabling connections with different departments within your organization.

Gladly is trusted for customer service by many leading brands including:

  • JetBlue
  • Porche
  • Godiva
  • Hyatt
  • JoAnn Fabrics
  • Native
  • And More...
Excellent
rating
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Excellent
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
usability
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Gladly Features

Packages
Features
Reporting and Analytics Features
Call Monitoring
Automated Reporting
Voice Analytics
Ad Hoc Reporting
OmniChannel Analytics
Reporting Export Functions
Email Reports
Inbound Calling Features
Custom Caller ID
Social Media Features
Trend Monitoring
Outbound Calling Features
Campaign Management
Integrations
Call Analytics
System Management Features
Scheduling
Web-based Administration
Contact Center Types
Omni-Channel Contact Center
Contact Center Features
Multi-Queue Support
Hot Desking
On-Demand Recording
Self-Service
Multilingual Knowledge Base
Knowledge Base
Digital Channels
Web Callback
Queued Call Back
Mobile Agent
Agent Desktop
HelpDesk Tools
Inbound Support Tools
Outbound Support Tools
SMS
Social Media Integrations
Unified Communications (Voice, Video, Chat, Email)
Free Phone Rental
Softphone
Audio Conferencing
Unlimited Calls
HD Video Conferencing
Agent License
International Network
Softphone Support
Directory
IP Fax
MMS
Voicemail
RespOrg Services
Implementation
Conference Phone
Desk Phone
Bring Your Own Device (BYOD)
Status Alerts
Screen Sharing
Chat/IM
Mobile App
Busy Lamp Field
Voicemail to SMS
Virtual Fax
Do Not Disturb
Call Waiting
Call Forwarding
Simultaneous Ring
Call Continuity
Call Mute
Call Hold
Recorded Mesage
HD Voice
Toll-Free Minutes
Toll-Free Numbers
Local Numbers
Keep Your Current Number
Queue Management
Multi-level Selling
Team-Based Selling
Appointment Setting
Logical Branch Scripting
Mass Emails
Custom Emails
Lead Management
White Label
Omni-Channel Routing Features
ANI (Automatic Number Identification)
Auto-Attendant
Predictive Dialer
Interaction Channels
Workforce Optimization Features
CX Analytics
Customer Relationship Management (CRM)
Quality Management
Performance Management
Agent Management
After-Sales Service
Email Support
Best Value
Admin & Reporting Users
16/87
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Best Value
Task-Based Users
27/87
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Best Value
Customer-Facing Users
82/87
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Gladly Pricing

Request a custom quote for your business

Gladly Resources

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