- Deployment:
- Company Size:SML
- Features:
- Platforms:
- Pricing:
Media
Details
"Radically Personal Customer Service"
Gladly is an omni-channel customer service solution that provides tools you need to transform your customer service, across all types of communication channels, from voice and email, to chat, video, and mobile. Gladly designs all of their features and innovative customer service tools with customers at the very heart of the solution. Their customer-centric support system empowers your agents to provide a memorable, positive customer experience, with tools for:
- Voice
- SMS
- Messaging
- Social Media
Gladly also offers a wide array of integrations, so you can add this customer support service to your sales channels or CRM seamlessly.
Gladly is trusted for customer service by many leading brands including:
- JetBlue
- Porche
- Godiva
- Hyatt
- JoAnn Fabrics
- Native
- And More...
Features
Pricing Model
- Monthly subscription per user
- Monthly subscription
- Yearly subscription per user
- Monthly site license
- Yearly site license
- Metered per minute
- Flat fee
- Percentage-based (% of collections or claims)
- Fee-based (fixed $/claim)
- Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Mobile Apps Offered
- None
- iOS
- Android
Mobile friendly?
- Yes
- No
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Support Features
- FAQs Section
- Tutorials
- Telephone Support
- Email Support
- 24/7 Support
- Online Chat
- Forum
- In-Person Training
- Social Media
- Knowledge Base
- Webinars
Inbound Calling Features
- Call queuing
- IVR (Interactive Voice Response)
- Speech Recognition
- ACD (Automatic Call Distributor)
- ANI (Automatic Number Identification)
- CTI (Computer Telephony Integration)
- DTMF (Dual Tone Multi-Frequency Signaling)
- Text-to-speech conversion
- Skill based routing
Outbound Calling Features
- Auto dialer
- Call list imports
- Campaign Management
- Outbound IVR
- Multichannel communications
- Multiple Initiative Management
Reporting Features
- Call Logging
- Monitoring
- Call Recording
- Scoring
- Database Administration
- Real time reporting
- Automated Reporting
Social Media Features
- Alerts
- Customer Interaction
- Trend Monitoring
- Integration with social media sites
System Management Features
- Forecasting
- Scheduling
- Call Scripting
- Coaching Tools
- Virtualization
- Up time assurance
Security/Compliance Features
- Encryption
- Data masking
- Open ID
- RBAC (Role Based Access Control)
- Form-based Authentification
- SAML 2.0 (Security Assertion Markup Language)
- Custom Single Sign-In
- Physical Data Center Security
- Secure Socket Layer (SSL) Connections
- SSAE SOC 2 Type II Certified
- TCPA
- PCI
- ISO/IEC 27001 Compliance
- National DNC Compliance
Integrations
- Salesforce
- SugarCRM
- InfusionSoft
- Microsoft Dynamics CRM
- TeamSupport
- MHelpDesk
- Zendesk
- Pardot
- Act-on
- Spiceworks
- Netsuite
- Oracle Marketing Cloud
- Freshdesk
- Zoho CRM
Service Level Agreement
- Yes
- No
Recommended Whitepapers
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