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Gladly - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Media

Details

Radically Personal Customer Service

Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media. Agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences.

Gladly also offers a wide array of integrations, thereby enabling connections with different departments within your organization.

Gladly is trusted for customer service by many leading brands including:

  • JetBlue
  • Porche
  • Godiva
  • Hyatt
  • JoAnn Fabrics
  • Native
  • And More...

Features

Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Service Level Agreement
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Reporting and Analytics Features
  • Call Log Reports
  • Call Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real-Time Analytics
  • Automated Reporting
  • Voice Analytics
  • Ad Hoc Reporting
  • Geographical Reporting
  • Real-Time and Historic Reporting APIs
  • Interaction Analytics
  • Customer Satisfaction Reporting
  • Multilingual Customer Surveys
  • Customer Surveys
  • Tickets for Abandoned Calls
  • Graphical Reporting
  • Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
  • Quality Monitoring
  • Historical Reporting
  • Real-Time Dashboards
  • OmniChannel Analytics
  • Customer Journey Reporting
  • Live Call Analytics
  • Abandoned Call Analytics
  • Reporting Export Functions
  • Email Reports
  • Latency Monitoring Dashboards
  • Coaching/Interaction Review
  • Third-Party Data Sources
  • Screen Recording
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto Dialer
  • Call List Imports
  • Campaign Management
  • Outbound IVR
  • Multichannel Communications
  • Multiple Initiative Management
  • Speed Dial
Mobile friendly?
  • Yes
  • No
Price
  • 1 - Inexpensive
  • 2
  • 3 - Moderate
  • 4
  • 5 - Expensive
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured

Pricing

Request a custom quote for your business

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