Five9 Intelligent Cloud Contact Center-logo

Five9 Intelligent Cloud Contact Center - Contact Center

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  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Five9 is the industry leading, all-in-one cloud contact center software that uses Practical A.I. to increase your team's effectiveness on the phone, web, email, chat and more. Whether you're looking for an inbound, outbound or blended solution, Five9's Intelligent Cloud Contact Center has the features your business needs:

  • Get your customers to the right agent with intelligent routing.
  • Use customer intent data to help your agents and suggest the next best action.
  • Use smart dialers to give your agents more time with live prospects.
  • Analyze and report on performance in real-time.
  • And more. 

Our high-touch, "white-glove" customer support is available 24/7 and is consistently recognized by analysts as the best in the industry. 

Contact us today and see why over 2,000 customers already trust Five9. 

Features

Deployment
  • Cloud-hosted
  • On Premise
Features
  • API Available
  • Predictive Dialer
  • Multiple Language
  • Social Channel
  • Skill-based Routing
  • Speech and Text Analytics
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Service Level Agreement
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Reporting and Analytics Features
  • Call Log Reports
  • Call Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real-Time Analytics
  • Automated Reporting
  • Voice Analytics
  • Ad Hoc Reporting
  • Geographical Reporting
  • Real-Time and Historic Reporting APIs
  • Interaction Analytics
  • Customer Satisfaction Reporting
  • Multilingual Customer Surveys
  • Customer Surveys
  • Tickets for Abandoned Calls
  • Graphical Reporting
  • Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
  • Quality Monitoring
  • Historical Reporting
  • Real-Time Dashboards
  • OmniChannel Analytics
  • Customer Journey Reporting
  • Live Call Analytics
  • Abandoned Call Analytics
  • Reporting Export Functions
  • Email Reports
  • Latency Monitoring Dashboards
  • Coaching/Interaction Review
  • Third-Party Data Sources
  • Screen Recording
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Custom Music On Hold
  • Unlimited Queuing
  • Ring Groups
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto Dialer
  • Call List Imports
  • Campaign Management
  • Outbound IVR
  • Multichannel Communications
  • Multiple Initiative Management
  • Speed Dial
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
  • iseek.ai
  • Vantage CRM
  • Uservoice
  • SnapEngage
  • Now
  • Pipedrive
  • OnePageCRM
  • Olark
  • Nimble
  • LiveChat
  • Kustomer
  • Intercom
  • Infusionsoft
  • Highrise
  • Help Scout
  • Front
  • Contactually
  • DEVone
  • Bullhorn
  • SAP
  • ServiceNow
  • Microsoft Teams
  • Oracle Service Cloud
  • Salesforce Desk
  • Facebook Messenger
  • Twitter
  • Netomi
  • Simplr
  • Tethr
  • Thankful
  • Delighted
  • Typeform
  • Calendly
  • G Suite
  • Google Calendar
  • Calabrio
  • Slack
  • MailChimp
  • Asana
  • Hubspot
  • Stripe
  • Playvox
  • Medallia
  • TurnTo
  • Call Analytics
  • Argyle Time
  • APIs
  • Microservices
  • Webhooks
  • Okta
  • Microsoft
  • Google
  • Workbooks
  • Lotus Notes
  • Goldmine
  • ConnectWise
  • Act!
  • G-Suite
  • MS Office 365
  • Microsoft Outlook
  • Facebook
  • Custom Databases
  • Salesforce Service
  • Salesforce Sales
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Web-based Administration
  • Heads Up Display™ (HUD) Mobile App
  • Heads Up Display™ (HUD)
  • Data Backup
  • Continuous Upgrades
  • Conference Bridge
  • IP PBX
  • Centralized Administration (for Agents)
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SOC 2 Type 2
  • TCPA
  • PCI Level 1
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
  • Single-Sign-On
  • IP Whitelisting
  • NIST
  • OWASP
  • TruSTAR
  • BitSight
  • OSP
  • National Cyber Security Centre
  • Cyber Essentials
  • NATIONAL Secret
  • EU Secret
  • NATO Secret
  • CSA STAR
  • CSA
  • IAPP - Bronze Member
  • Privacy Shield Framework
  • McAfee Enterprise-Ready
  • SOC3
  • SOC2
  • ISO 22301
  • GDPR
  • Active Failover
  • HIPAA
  • SOC Type 1
  • AES 256-bit
  • TLS v1.2
  • PCI DSS
Mobile friendly?
  • Yes
  • No
Price
  • 1 - Inexpensive
  • 2
  • 3 - Moderate
  • 4
  • 5 - Expensive
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured

Pricing

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