Five9-logo

Five9 - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Media

Details

Providing superior customer service is a collaborative effort that involves multiple departments coordinating and sharing information in a seamless, intuitive cycle that is difficult to achieve on legacy infrastructures with the demands of the digital consumption era. Five9 alleviates this pressure with modern contact solutions tailored to multiple business models. Inbound, Outbound, and Blended services all have something to gain from the Five9 Contact Center Solution Advantage whether they are in telemarketing, customer service, collections, or other crucial markets. Small & Medium businesses can punch above their weight class by gaining all the outreach and tools available to larger competitors.

Online Training for Rapid Implementation

For the business either just starting or looking to upgrade its contact center architecture, Five9 provides a comprehensive spectrum of support to get agents started. The Five9 University program is an online training course that takes elected employees and turns them into certified experts in the Five9 process. Training sessions can be live or recorded, with additional options for instructor-led courses emphasizing the key points of virtualization software needed for competent and high-performing management.

Eliminate Costs with a Cloud-Based Workforce

Traditional contact centers require a large investment of cash and resources to develop owing to equipment costs and implementation of service packages. Long periods of deployment are also standard and are often at the mercy of an IT department’s staffing and priorities. Five9 eliminates these problems by moving all the essential parts of contact center service online, removing the need for costly equipment backed by complicated software and placing control and functionality back in the hands of the business owner.

Convenient Pricing Structure

Five9 recognizes that business resources and cost structures will vary based on industry, management structure, and other factors. Service contract options are thereby flexible to match, offered in annual and month-to-month plans.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

Get Pricing

Recommended Articles

5 Most Influential Contact Center Trends and Business Benefits

While the overarching importance of customer service has been a main business component for decades, technology and c...

Conversational AI and the Future of Customer Communications

The fact that robots are capable of attending to customer quandaries is an understatement. Here's how AI and its subset technologies are making it all happen.

Holiday Customer Experience Showdown: B2B Vs. B2C

How do service needs differ between B2B and B2C companies, during the holiday season? We discuss some key giveaways, and how you can optimize your service standards no matter what you specialize in.

Why is Multilingual Support Important in the Contact Center?

In recent years, customer experience has become a leading business initiative, and many companies are investing in ne...

What is SIP Trunking?

SIP (Session Initiation Protocol) is a protocol for streaming communication, including voice, video, and other media ...

What Contact Center Features NOT to Purchase

Contact center functionality is expanding rapidly. Whereas an inbound call center and an outbound one were typically ...

Auto Attendant Features Every Small Business Needs

One of the best features offered by the majority of VoIP providers (often at no additional charge for business accoun...

Top 3 Reasons to Stop Using PBX

If you’re still using a PBX (private branch exchange) telephone system in your office—it’s time to ...

Tips for Training Remote Call Center Agents

Many businesses are hiring remote workers or allowing employees to work from home so they can save on expenses and bo...

The Secret to a Successful Remote Call Center

The digital revolution, and all of the incredible, affordable technological functionality it’s delivered to bus...

The Benefits of an International Call Center

Customer service is an extremely important business initiative. Historically, many companies have relied upon on-site...

Six Reasons Your VoIP Calls Are Suffering, And How To Fix Them

One of the best things about making the switch from a traditional phone system to Voice over Internet Protocol (VoIP)...