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Five9 Contact Center Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

Providing superior customer service is a collaborative effort that involves multiple departments coordinating and sharing information in a seamless, intuitive cycle that is difficult to achieve on legacy infrastructures with the demands of the digital consumption era. Five9 alleviates this pressure with modern contact solutions tailored to multiple business models. Inbound, Outbound, and Blended services all have something to gain from the Five9 Contact Center Solution Advantage whether they are in telemarketing, customer service, collections, or other crucial markets. Small & Medium businesses can punch above their weight class by gaining all the outreach and tools available to larger competitors.

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Details

Providing superior customer service is a collaborative effort that involves multiple departments coordinating and sharing information in a seamless, intuitive cycle that is difficult to achieve on legacy infrastructures with the demands of the digital consumption era. Five9 alleviates this pressure with modern contact solutions tailored to multiple business models. Inbound, Outbound, and Blended services all have something to gain from the Five9 Contact Center Solution Advantage whether they are in telemarketing, customer service, collections, or other crucial markets. Small & Medium businesses can punch above their weight class by gaining all the outreach and tools available to larger competitors.

Online Training for Rapid Implementation

For the business either just starting or looking to upgrade its contact center architecture, Five9 provides a comprehensive spectrum of support to get agents started. The Five9 University program is an online training course that takes elected employees and turns them into certified experts in the Five9 process. Training sessions can be live or recorded, with additional options for instructor-led courses emphasizing the key points of virtualization software needed for competent and high-performing management.

Eliminate Costs with a Cloud-Based Workforce

Traditional contact centers require a large investment of cash and resources to develop owing to equipment costs and implementation of service packages. Long periods of deployment are also standard and are often at the mercy of an IT department’s staffing and priorities. Five9 eliminates these problems by moving all the essential parts of contact center service online, removing the need for costly equipment backed by complicated software and placing control and functionality back in the hands of the business owner.

Convenient Pricing Structure

Five9 recognizes that business resources and cost structures will vary based on industry, management structure, and other factors. Service contract options are thereby flexible to match, offered in annual and month-to-month plans.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • National DNC Compliance
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

Get Pricing

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