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C-Zentrix - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

C-Zentrix has been acknowledged as one of the leading contact center solutions worldwide, with robust infrastructure and compact single box installations that support up to 180 agents on one server. Support for multiple venues of communication includes such necessities as IVR, ACD, Call Conferencing, and remote access. Agents can be productive anytime, anywhere without sacrificing any of the oversight and quality control available with traditional call center structures. Any modern server can implement and run C-Zentrix with ease, and requires no additional hardware for VoIP. Compliance and security standards make C-Zentrix ideal for banking, insurance, education, health services, and more. 

Magic Call Revolutionizes E-Commerce

C-Zentrix offers a unique solution for the E-commerce company with challenges syncing up delivery agents and consumers with their Magic Call service, allowing couriers to follow up on missed calls and coordinate with the customer to find the best time slot. C-Zentrix servers are the middle man in this transaction, sending calls out to both parties when convenient and bringing them together. All calls are fully monitored and recorded, allowing superior control and efficacy over client-consumer interaction.

CZ Bar Brings Compact Service

All of C-Zentrix’s robust telephony features can be accessed from the CZ bar, an efficient applet which appears as a taskbar at the top of the screen. The portable design allows it be integrated easily into most desktops for easy access to all the benefits of C-Zentrix’s communication platform, initiated from a single prompt.

Browser-Based Interface Reduces Load on Capital

Agents and Supervisors can both benefit from a customer engagement solution that is based purely in the cloud and accessible through web browsers, eliminating the need for custom software installations that require time and coordination for an IT department to initiate. IE and Firefox remain best-supported browsers along with Linux, Mac, and Windows OS.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
Service Level Agreement
  • Yes
  • No

Pricing

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