Wheelhouse Score
2.82/5
Above Average
Rating
4.48/5
Excellent
Features
1.15/5
Average
Pricing
No Pricing Data

Customers benefit when contact center services are convenient, need-focused, and offered through a range of access points. Bright Pattern’s ServicePattern contact center solution maximizes customer service with a blended interaction distribution that enables agents and customer contact through...

Overview

Customers benefit when contact center services are convenient, need-focused, and offered through a range of access points. Bright Pattern’s ServicePattern contact center solution maximizes customer service with a blended interaction distribution that enables agents and customer contact through voice, web chat, e-mail, mobile app, and even video where suited to the needs of business. Agent desktops are equipped with a web application providing a multitude of tools to allow fine-tuned control of customer transactions with support for 4 major browsers. With an adaptable UI and access-based features, ServicePattern delivers a service that will drive business forward into the digital age.

Robust Management Tools

Supervisors are well-supported and empowered with a full suite of embedded applications in the ServicePattern platform for tracking agent performance, analyzing call data, and predicting future levels of business all activated within a few clicks. Agent statistics are updated and collated real-time within minutes, enabling quick feedback and rapid improvement. Customized alerts can raise awareness of trending issues and anomalies while screen and call monitoring are implemented seamlessly to allow improved quality management.

Support for Omnichannel & IVR

Controls for IVR and other options are supported by a visual web UI that enables drag-and-drop activation of scenario blocks for a workflow customized to unique business needs.

Outbound Call Automation

ServicePattern increases agent productivity in outbound dialing by supporting a predictive dialer with top-of-the-line algorithms to optimize sales leads and maximize agent time. The campaign operator dashboard contains multiple features to ensure right party contact scenarios in geographically relevant locations, with filtering for Do-not-call lists and other state-based regulations (Safe calling hours, curfews, TCPA, etc).

Security and Compliance

ServicePattern comes pre-loaded with all necessary standards and oversights required to comply with important regulations such as HIPAA, PCI, and TCPA. Data is encrypted and role-based to protect client information.

Packages

Voice Select

  • Contact Center Types
    • Inbound
    • Outbound
  • Inbound Calling Features
    • ACD (Automatic Call Distributor)
    • Call queuing
    • IVR (Interactive Voice Response)
  • Reporting and Analytics Features
    • Customer Surveys
    • Real-Time Dashboards
    • Call Recording
  • Contact Center Features
    • Knowledge Base
    • Queued Call Back
  • Integrations
    • APIs
  • Automations and AI
    • Data-Driven Routing

Pro Package

  • Contact Center Types
    • Inbound
    • Outbound
  • Inbound Calling Features
    • ACD (Automatic Call Distributor)
    • Call queuing
    • IVR (Interactive Voice Response)
  • Reporting and Analytics Features
    • Customer Surveys
    • Real-Time Dashboards
    • Call Recording
  • Contact Center Features
    • Knowledge Base
    • Queued Call Back
    • Agent Desktop
    • Chat/IM
    • SMS
    • MMS
  • Integrations
    • APIs
  • Automations and AI
    • Data-Driven Routing
  • Omni-Channel Routing Features
    • ACD (Automatic Call Distribution)

Premium Package

  • Contact Center Types
    • Inbound
    • Outbound
  • Inbound Calling Features
    • ACD (Automatic Call Distributor)
    • Call queuing
    • IVR (Interactive Voice Response)
  • Reporting and Analytics Features
    • Customer Surveys
    • Real-Time Dashboards
    • Call Recording
  • Contact Center Features
    • Knowledge Base
    • Queued Call Back
    • Agent Desktop
    • Chat/IM
    • SMS
    • MMS
    • Social Media Integrations
  • Integrations
    • APIs
    • Facebook Messenger
    • Twitter
  • Automations and AI
    • Data-Driven Routing
  • Omni-Channel Routing Features
    • ACD (Automatic Call Distribution)

Media

Pricing

Request a custom quote for your business

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