Avoxi Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
Contact Vendor

Avoxi provides expert cloud communications that emphasize the international calling needs of hotels, cell centers, tour companies and other global enterprises concerned about business at the local level. Their superior VoIP services deliver numerous services to meet the needs of a worldwide business model and includes Cloud PBX, toll free services, SIP Trunks and VPN Solutions to name a few. With over 13 years of operation spread across 5 continents, Avoxi has a large portfolio of achievements in facilitating innovation and quality customer care for numerous multinational corporations. Clients may look forward to a custom designed solution with cost-effective implementation.

Virtual Call Center

Businesses with costly and outdated technology architecture may consider the benefits of switching to Avoxi’s personalized SMART QUEUE ® solution–an open-source virtual platform that delivers the same benefits of a traditional call center system at dramatically reduced cost. The nature of shifting market needs and consumer demands means that business flexibility has never been more important. SMART QUEUE embodies this fact by being a scalable and customizable solution that enables clients to quickly respond to changes in call volumes and staffing. Businesses that choose Avoxi are further supported with an expert team of engineers on hand and available to guide the implementation, upgrade, and maintenance processes at every step.

VoIP Gateway

Avoxi offers VoIP Gateway as a solution to larger clients that prefer to enhance their existing PBX and phone system with a more cost-effective venue of service. Users will enjoy the benefits of an Integrated Access Device (Provided by Cisco) that easily converts traditional phone traffic to run through a dedicated broadband connection. All existing phone settings and customizations remain in place, and 24/7 customer support staff are available to assist with any issues. Multiple system redundancies are in place to ensure a reliable connection.

Excellent
rating
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
usability
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Avoxi Features

Packages
Features
Service Terms Offered
Free In-Network Calls
International Calls
Support Features
Telephone Support
Email Support
24/7 Support
Reporting and Analytics Features
Call Log Reports
Call Monitoring
Call Recording
Real-Time Analytics
Automated Reporting
Ad Hoc Reporting
Geographical Reporting
Real-Time and Historic Reporting APIs
Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
Quality Monitoring
Historical Reporting
OmniChannel Analytics
Live Call Analytics
Abandoned Call Analytics
Screen Recording
Inbound Calling Features
Call queuing
ACD (Automatic Call Distributor)
Custom Music On Hold
Unlimited Queuing
Ring Groups
Outbound Calling Features
Auto Dialer
Outbound IVR
Multichannel Communications
Preview Dialer
Predictive Dialer
Integrations
MHelpDesk
Security/Compliance Features
Physical Data Center Security
Call Record Database
Contact Center Features
HelpDesk Tools
Call Hold
Local Numbers
Omni-Channel Routing Features
One-Click Call Transfers
ACD (Automatic Call Distribution)
Workforce Optimization Features
Customer Relationship Management (CRM)
Quality Management
After-Sales Service
FAQs
Knowledge Base
AVOXI Contact
32/42
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
AVOXI Enterprise
39/42
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Avoxi Pricing

Request a custom quote for your business

Avoxi Resources

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