By Drishti-soft Solution Pvt. Ltd

Wheelhouse Score
Above Average

High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures across India to ensure a continuous improvement in ...


High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures across India to ensure a continuous improvement in technology over the life of service. Increases in customer retention, agent productivity, and first contract resolution are all hallmark benefits of Ameyo’s operations in over 40 countries. With top-notch security, dynamic growth potential, and a user-friendly design, their product is calibrated to the needs of businesses in healthcare, ecommerce, government, telecommunications, and more.

Professional Implementation

Existing technology resources are evolved to powerful enterprise solutions under the insightful and certified guidance of Ameyo’s in-house staff. With over a decade of experience under their belt in facilitating technological migration, active consultancy during integration, and robust training of management and core staff, Ameyo professionals are invested in delivering maximized business value on a tight schedule.

Optimization of Services

Ameyo recognizes that different businesses will have different communications needs to service their particular brands, models, scale of service, and technology needs. An adaptable architecture is implemented to deliver a customized solution that offers a fluid integration with third-party and proprietary software, including services such as:

  • IVR Customization – IVR call trees can be conveniently calibrated to existing business processes and requirements, ranging from simple language queries to complex order management. Services may be customized at any time.
  • Reports Customization – Ameyo offers over 200 varieties of statistical, individual, campaign, call and system reports for user convenience. This is in addition to the standard reports on productivity and lead generation.
  • CRM Customization – Customer Relationship Management (CRM) is effectively managed with a convenient user interface that can be leveraged across customer support, telemarketing, market research, and collections business models to deliver an effective and full spectrum client interaction.


Ameyo Cloud Contact Center

Best Value
  • After-Sales Service
    • Training
    • FAQs
    • Knowledge Base
    • Webinars
    • Forum
    • Email Support
  • Automations and AI
    • Intelligent IVR
    • Chatbots
    • Auto Attendant
    • Voicemail to Email
    • Automatic Routing
    • Queue-Based Routing
  • Contact Center Features
    • Multi-Queue Support
    • Hot Desking
    • On-Demand Recording
    • Self-Service
    • Knowledge Base
    • Queued Call Back
    • HelpDesk Tools
    • Inbound Support Tools
    • Outbound Support Tools
    • SMS
    • Social Media Integrations
    • Audio Conferencing
    • HD Video Conferencing
    • Voicemail
    • Bring Your Own Device (BYOD)
    • Screen Sharing
    • Chat/IM
    • Voicemail to SMS
    • Virtual Fax
    • Do Not Disturb
    • Call Waiting
    • Call Forwarding
    • Call Hold
    • Recorded Mesage
    • Toll-Free Minutes
    • Toll-Free Numbers
    • Local Numbers
    • Keep Your Current Number
    • Queue Management
  • Contact Center Types
    • Outbound
    • Inbound
    • Omni-Channel Contact Center
    • Mobile Contact Center
    • Contact Center + VoIP
    • Remote Contact Center
  • Omni-Channel Routing Features
    • Auto-Attendant
    • One-Click Call Transfers
    • Predictive Dialer
    • Interactive Voice Response (IVR)
    • ACD (Automatic Call Distribution)
  • Service-Level Agreement?
    • Yes
  • Workforce Optimization Features
    • Quality Management
    • CX Analytics
    • Performance Management
    • Agent Management
    • Barge, Monitor, Whisper
    • Predictive Web Engagement
    • Customized Workflows
  • Support Features
    • Email Support
    • Online Chat
  • Inbound Calling Features
    • Call queuing
    • IVR (Interactive Voice Response)
    • ACD (Automatic Call Distributor)
    • ANI (Automatic Number Identification)
    • Text-to-speech conversion
    • Custom Music On Hold
    • Ring Groups
  • Outbound Calling Features
    • Auto Dialer
    • Outbound IVR
    • Multichannel Communications
    • Predictive Dialer
  • Reporting and Analytics Features
    • Call Log Reports



Request a custom quote for your business

Recommended Articles

Remote Customer Service: Contact Center Must-Haves for Serving Customers at Home

With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...

The Role of Contact Center in UCaaS Platforms

Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...

Elevating the Human Element of Customer Experience with Video Chat

Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...

Which Contact Center Features Should Your SMB Embrace First?

Providing an excellent customer care experience is very important in any size company, but when your business is smal...

The Important Role Your Contact Center Plays in Creating an Excellent Customer Experience

Contact Center software has become much more robust and is very much centered around strategically enhancing a custom...

5 Most Influential Contact Center Trends and Business Benefits

While the overarching importance of customer service has been a main business component for decades, technology and c...

Conversational AI and the Future of Customer Communications

The fact that robots are capable of attending to customer quandaries is an understatement. Here's how AI and its subset technologies are making it all happen.

Holiday Customer Experience Showdown: B2B Vs. B2C

How do service needs differ between B2B and B2C companies, during the holiday season? We discuss some key giveaways, and how you can optimize your service standards no matter what you specialize in.

Why is Multilingual Support Important in the Contact Center?

In recent years, customer experience has become a leading business initiative, and many companies are investing in ne...

What is SIP Trunking?

SIP (Session Initiation Protocol) is a protocol for streaming communication, including voice, video, and other media ...

What Contact Center Features NOT to Purchase

Contact center functionality is expanding rapidly. Whereas an inbound call center and an outbound one were typically ...

Auto Attendant Features Every Small Business Needs

One of the best features offered by the majority of VoIP providers (often at no additional charge for business accoun...

Loading Reviews..