Ameyo Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
Contact Vendor

High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures across India to ensure a continuous improvement in technology over the life of service. Increases in customer retention, agent productivity, and first contract resolution are all hallmark benefits of Ameyo’s operations in over 40 countries. With top-notch security, dynamic growth potential, and a user-friendly design, their product is calibrated to the needs of businesses in healthcare, ecommerce, government, telecommunications, and more.

Professional Implementation

Existing technology resources are evolved to powerful enterprise solutions under the insightful and certified guidance of Ameyo’s in-house staff. With over a decade of experience under their belt in facilitating technological migration, active consultancy during integration, and robust training of management and core staff, Ameyo professionals are invested in delivering maximized business value on a tight schedule.

Optimization of Services

Ameyo recognizes that different businesses will have different communications needs to service their particular brands, models, scale of service, and technology needs. An adaptable architecture is implemented to deliver a customized solution that offers a fluid integration with third-party and proprietary software, including services such as:

  • IVR Customization – IVR call trees can be conveniently calibrated to existing business processes and requirements, ranging from simple language queries to complex order management. Services may be customized at any time.
  • Reports Customization – Ameyo offers over 200 varieties of statistical, individual, campaign, call and system reports for user convenience. This is in addition to the standard reports on productivity and lead generation.
  • CRM Customization – Customer Relationship Management (CRM) is effectively managed with a convenient user interface that can be leveraged across customer support, telemarketing, market research, and collections business models to deliver an effective and full spectrum client interaction.
Average
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Excellent
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Ameyo Features

Packages
Features
Support Features
Email Support
Online Chat
Reporting and Analytics Features
Call Log Reports
Inbound Calling Features
Call queuing
IVR (Interactive Voice Response)
ACD (Automatic Call Distributor)
ANI (Automatic Number Identification)
Text-to-speech conversion
Custom Music On Hold
Ring Groups
Outbound Calling Features
Auto Dialer
Outbound IVR
Multichannel Communications
Predictive Dialer
Contact Center Types
Mobile Contact Center
Outbound
Inbound
Omni-Channel Contact Center
Contact Center + VoIP
Remote Contact Center
Contact Center Features
Multi-Queue Support
Hot Desking
On-Demand Recording
Self-Service
Knowledge Base
Queued Call Back
HelpDesk Tools
Inbound Support Tools
Outbound Support Tools
SMS
Social Media Integrations
Audio Conferencing
HD Video Conferencing
Voicemail
Bring Your Own Device (BYOD)
Screen Sharing
Chat/IM
Voicemail to SMS
Virtual Fax
Do Not Disturb
Call Waiting
Call Forwarding
Call Hold
Recorded Mesage
Toll-Free Minutes
Toll-Free Numbers
Local Numbers
Keep Your Current Number
Queue Management
Omni-Channel Routing Features
One-Click Call Transfers
Auto-Attendant
Predictive Dialer
Interactive Voice Response (IVR)
ACD (Automatic Call Distribution)
Automations and AI
Intelligent IVR
Chatbots
Auto Attendant
Voicemail to Email
Automatic Routing
Queue-Based Routing
Workforce Optimization Features
CX Analytics
Quality Management
Performance Management
Agent Management
Barge, Monitor, Whisper
Predictive Web Engagement
Customized Workflows
After-Sales Service
Training
FAQs
Knowledge Base
Webinars
Forum
Email Support
Service-Level Agreement?
Yes
Best Value
Ameyo Cloud Contact Center
74/74
 
 
 
 
 
 
 
 
 
 
 

Ameyo Pricing

Request a custom quote for your business

Ameyo Resources

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