Ameyo

By Drishti-soft Solution Pvt. Ltd

Wheelhouse Score
3.58/5
Above Average
Rating
2.50/5
Average
Features
4.25/5
Excellent
Pricing
Economy

High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures across India to ensure a continuous improvement in ...

Overview

High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures across India to ensure a continuous improvement in technology over the life of service. Increases in customer retention, agent productivity, and first contract resolution are all hallmark benefits of Ameyo’s operations in over 40 countries. With top-notch security, dynamic growth potential, and a user-friendly design, their product is calibrated to the needs of businesses in healthcare, ecommerce, government, telecommunications, and more.

Professional Implementation

Existing technology resources are evolved to powerful enterprise solutions under the insightful and certified guidance of Ameyo’s in-house staff. With over a decade of experience under their belt in facilitating technological migration, active consultancy during integration, and robust training of management and core staff, Ameyo professionals are invested in delivering maximized business value on a tight schedule.

Optimization of Services

Ameyo recognizes that different businesses will have different communications needs to service their particular brands, models, scale of service, and technology needs. An adaptable architecture is implemented to deliver a customized solution that offers a fluid integration with third-party and proprietary software, including services such as:

  • IVR Customization – IVR call trees can be conveniently calibrated to existing business processes and requirements, ranging from simple language queries to complex order management. Services may be customized at any time.
  • Reports Customization – Ameyo offers over 200 varieties of statistical, individual, campaign, call and system reports for user convenience. This is in addition to the standard reports on productivity and lead generation.
  • CRM Customization – Customer Relationship Management (CRM) is effectively managed with a convenient user interface that can be leveraged across customer support, telemarketing, market research, and collections business models to deliver an effective and full spectrum client interaction.

Packages

Ameyo Cloud Contact Center

Best Value
  • After-Sales Service
    • Training
    • FAQs
    • Knowledge Base
    • Webinars
    • Forum
    • Email Support
  • Automations and AI
    • Intelligent IVR
    • Chatbots
    • Auto Attendant
    • Voicemail to Email
    • Automatic Routing
    • Queue-Based Routing
  • Contact Center Features
    • Multi-Queue Support
    • Hot Desking
    • On-Demand Recording
    • Self-Service
    • Knowledge Base
    • Queued Call Back
    • HelpDesk Tools
    • Inbound Support Tools
    • Outbound Support Tools
    • SMS
    • Social Media Integrations
    • Audio Conferencing
    • HD Video Conferencing
    • Voicemail
    • Bring Your Own Device (BYOD)
    • Screen Sharing
    • Chat/IM
    • Voicemail to SMS
    • Virtual Fax
    • Do Not Disturb
    • Call Waiting
    • Call Forwarding
    • Call Hold
    • Recorded Mesage
    • Toll-Free Minutes
    • Toll-Free Numbers
    • Local Numbers
    • Keep Your Current Number
    • Queue Management
  • Contact Center Types
    • Outbound
    • Inbound
    • Omni-Channel Contact Center
    • Mobile Contact Center
    • Contact Center + VoIP
    • Remote Contact Center
  • Omni-Channel Routing Features
    • Auto-Attendant
    • One-Click Call Transfers
    • Predictive Dialer
    • Interactive Voice Response (IVR)
    • ACD (Automatic Call Distribution)
  • Service-Level Agreement?
    • Yes
  • Workforce Optimization Features
    • Quality Management
    • CX Analytics
    • Performance Management
    • Agent Management
    • Barge, Monitor, Whisper
    • Predictive Web Engagement
    • Customized Workflows
  • Support Features
    • Email Support
    • Online Chat
  • Inbound Calling Features
    • Call queuing
    • IVR (Interactive Voice Response)
    • ACD (Automatic Call Distributor)
    • ANI (Automatic Number Identification)
    • Text-to-speech conversion
    • Custom Music On Hold
    • Ring Groups
  • Outbound Calling Features
    • Auto Dialer
    • Outbound IVR
    • Multichannel Communications
    • Predictive Dialer
  • Reporting and Analytics Features
    • Call Log Reports

Media

Pricing

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