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Ameyo - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Details

High cost savings and rapid deployment characterize Ameyo’s powerful cloud solution for Inbound, Outbound, and Multichannel contact centers. Their emphasis on a one-stop solution empowers users to effectively outsource resources and infrastructures across India to ensure a continuous improvement in technology over the life of service. Increases in customer retention, agent productivity, and first contract resolution are all hallmark benefits of Ameyo’s operations in over 40 countries. With top-notch security, dynamic growth potential, and a user-friendly design, their product is calibrated to the needs of businesses in healthcare, ecommerce, government, telecommunications, and more.

 

Professional Implementation

Existing technology resources are evolved to powerful enterprise solutions under the insightful and certified guidance of Ameyo’s in-house staff. With over a decade of experience under their belt in facilitating technological migration, active consultancy during integration, and robust training of management and core staff, Ameyo professionals are invested in delivering maximized business value on a tight schedule.

Optimization of Services

Ameyo recognizes that different businesses will have different communications needs to service their particular brands, models, scale of service, and technology needs. An adaptable architecture is implemented to deliver a customized solution that offers a fluid integration with third-party and proprietary software, including services such as:

  • IVR Customization – IVR call trees can be conveniently calibrated to existing business processes and requirements, ranging from simple language queries to complex order management. Services may be customized at any time.
  • Reports Customization – Ameyo offers over 200 varieties of statistical, individual, campaign, call and system reports for user convenience. This is in addition to the standard reports on productivity and lead generation.
  • CRM Customization – Customer Relationship Management (CRM) is effectively managed with a convenient user interface that can be leveraged across customer support, telemarketing, market research, and collections business models to deliver an effective and full spectrum client interaction.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
Service Level Agreement
  • Yes
  • No

Pricing

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