Altitude Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
Contact Vendor

Altitude Contact Center is a complete contact center solution that provides customers with the best experience. The modularity of Altitude Contact Center software allows businesses to scale up without heavy upfront investment.  The solution is comprehensive and addresses all the functions related to contact center operations, yet businesses can elect to use only a few of Altitude's modules , to fit their specific business needs.

Key Modules

Altitude Agent Desktop provides agents with a unified view of customer profiles, in one single application. Agent Desktop integrates with all customer channels and empowers agents to provide consistent and correct answers to customer queries.

Altitude Dialer automates dialing in a more intelligent way. It uses customer information to identify the best time to call and connect. Its powerful predictive dialing algorithm helps increase agents’ talk time, as well as the number of right party contacts.

Altitude Door to Door is a mobile application for external interactions with customers. It empowers remote and field employees with 360-degree views of the customer, real-time data and unified monitoring and reporting.

Altitude Management Portal is a web-based solution to monitor and manage contact center operations, activities and outcomes in real time. The portal displays configuration parameters, dial rules, agent skills and campaign KPIs, and built-in reports.

Altitude Mobility integrates information and requests coming from mobile apps into the contact center, so that agents can use apps to better serve customers. Altitude Mobility supports all mobile devices, giving more flexibility to contact center managers on the floor.

Altitude Multimedia supports multiple channels such as phone, self-service apps, social media, IVR and blogs and add all interactions in one unified queue. Interactions can trigger workflow processes.

Altitude Recorder enables call recording for better compliance, employee monitoring and training, and higher customer satisfaction.

Altitude Router is an intelligent routing system that gathers all contact center activities, from all channels and media, in a unified queue to deliver them to the best qualified agent, using to pre-defined routing rules.

Above Average
rating
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
usability
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Altitude Features

Packages
Features
Support Features
Email Support
Social Media
Reporting and Analytics Features
Call Recording
Voice Analytics
Email Reports
Screen Recording
Inbound Calling Features
Speech Recognition
Text-to-speech conversion
Social Media Features
Alerts
Customer Interaction
Trend Monitoring
Integration with social media sites
Security/Compliance Features
GDPR
Contact Center Features
Agent Desktop
Social Media Integrations
Unified Communications (Voice, Video, Chat, Email)
Voicemail
Chat/IM
HD Voice
Custom Emails
Omni-Channel Routing Features
One-Click Call Transfers
Auto-Attendant
Interaction Channels
Interactive Voice Response (IVR)
Automations and AI
Chatbots
Time of Day Routing
Data-Driven Routing
Omni-Channel Routing
Voicemail Routing
Skills-Based Routing
Speech-to-Text Transcription
Voicemail Transcription
Automatic Routing
Queue-Based Routing
Workforce Optimization Features
Customized Workflows
After-Sales Service
FAQs
Email Support
Altitude - Contact Center
37/37
 
 
 
 
 
 
 
 
 
 

Altitude Pricing

Request a custom quote for your business

Altitude Resources

Recommended Articles

Remote Customer Service: Contact Center Must-Haves for Serving Customers at Home

With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...

The Role of Contact Center in UCaaS Platforms

Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...

Elevating the Human Element of Customer Experience with Video Chat

Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...

Which Contact Center Features Should Your SMB Embrace First?

Providing an excellent customer care experience is very important in any size company, but when your business is smal...

The Important Role Your Contact Center Plays in Creating an Excellent Customer Experience

Contact Center software has become much more robust and is very much centered around strategically enhancing a custom...

5 Most Influential Contact Center Trends and Business Benefits

While the overarching importance of customer service has been a main business component for decades, technology and c...

Altitude Media

Get In Touch
wheelhouse logo
Advertise With Us
info@wheelhouse.com