Altitude Contact Center is a complete contact center solution that provides customers with the best experience. The modularity of Altitude Contact Center software allows businesses to scale up without heavy upfront investment. The solution is comprehensive and addresses all the functions related to contact center operations, yet businesses can elect to use only a few of Altitude's modules , to fit their specific business needs.
Altitude Agent Desktop provides agents with a unified view of customer profiles, in one single application. Agent Desktop integrates with all customer channels and empowers agents to provide consistent and correct answers to customer queries.
Altitude Dialer automates dialing in a more intelligent way. It uses customer information to identify the best time to call and connect. Its powerful predictive dialing algorithm helps increase agents’ talk time, as well as the number of right party contacts.
Altitude Door to Door is a mobile application for external interactions with customers. It empowers remote and field employees with 360-degree views of the customer, real-time data and unified monitoring and reporting.
Altitude Management Portal is a web-based solution to monitor and manage contact center operations, activities and outcomes in real time. The portal displays configuration parameters, dial rules, agent skills and campaign KPIs, and built-in reports.
Altitude Mobility integrates information and requests coming from mobile apps into the contact center, so that agents can use apps to better serve customers. Altitude Mobility supports all mobile devices, giving more flexibility to contact center managers on the floor.
Altitude Multimedia supports multiple channels such as phone, self-service apps, social media, IVR and blogs and add all interactions in one unified queue. Interactions can trigger workflow processes.
Altitude Recorder enables call recording for better compliance, employee monitoring and training, and higher customer satisfaction.
Altitude Router is an intelligent routing system that gathers all contact center activities, from all channels and media, in a unified queue to deliver them to the best qualified agent, using to pre-defined routing rules.