In our comparison of Zendesk Suite vs. Zoho CRM, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Ideal software with an extremely competitive price, this really aids us to administer our customers information.
Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.
To access the desired information, you have to traverse a lot, and both usability and visibility could be better.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Learning how to install this system took a very long time and the fee for the launch team to perform it locally was very expensive.
Installing the organization with this was cheap and it offers nice functions/features.
Horrible client care service.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Ideal software with an extremely competitive price, this really aids us to administer our customers information.
Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.
To access the desired information, you have to traverse a lot, and both usability and visibility could be better.
Learning how to install this system took a very long time and the fee for the launch team to perform it locally was very expensive.
Installing the organization with this was cheap and it offers nice functions/features.
Horrible client care service.
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In our rating and review comparison of Zendesk Suite vs. Zoho CRM, Zendesk Suite has 388 user reviews and Zoho CRM has 228. The average star rating for Zendesk Suite is 4.50 while Zoho CRM has an average rating of 4.39. Zendesk Suite has more positive reviews than Zoho CRM. Comparing Zendesk Suite vs. Zoho CRM reviews, Zendesk Suite has stronger overall reviews.
Zendesk Suite vs. Zoho CRM both offer a strong set of features and functionality including Customer Management, Lead Management, Reporting & Analytics, Supported Channels, Language & Speech, Inventory Management, Customizable Items, Collaboration Tools, File Management, Drag-and-Drop Builders/Designers, Systems/Administrative, Data Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, Compliance Accreditations, Supported Technologies, After-Sales Service. In our feature comparison of Zendesk Suite vs. Zoho CRM, Zoho CRM offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Zendesk Suite vs. Zoho CRM, Zoho CRM's pricing starts at N/A/month and is more affordable compared to Zoho CRM's starting cost of N/A/month.
Our comparison of Zendesk Suite vs. Zoho CRM shows that Zendesk Suite scores higher in usability for learning curve, ease of admin. Zoho CRM scores higher in ease of use, meets requirements, setup & support, quality of support, but Zendesk Suite has the best scores overall for system usability.
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