In our comparison of Verint vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It's brought us precision, saved us time, enhanced communication, and allowed us to make the most of our workforce allocation, even in areas we previously struggled with. The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
Inability of Verint WFM Pro to maintain static schedules without manual intervention.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.
It's brought us precision, saved us time, enhanced communication, and allowed us to make the most of our workforce allocation, even in areas we previously struggled with. The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
Inability of Verint WFM Pro to maintain static schedules without manual intervention.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Verint vs. Zendesk Suite, Zendesk Suite has 388 user reviews and Verint has 14. The average star rating for Zendesk Suite is 4.50 while Verint has an average rating of 4.21. Zendesk Suite has more positive reviews than Verint. Comparing Verint vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Verint vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Helpdesk Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Drag-and-Drop Builders/Designers, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of Verint vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than Verint.
In our pricing comparison of Verint vs. Zendesk Suite, Zendesk Suite's pricing starts at 0/month and is more affordable compared to Zendesk Suite's starting cost of 0/month.
Our comparison of Verint vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for ease of use, learning curve, setup & support, ease of admin. Verint scores higher in meets requirements, quality of support, but Zendesk Suite has the best scores overall for system usability.
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