Twilio Voice vs. Zultys: Which is Best? - Wheelhouse

Twilio Voice vs. Zultys: Which is Best?

Twilio Voice vs. Zultys Best Overall: Twilio Voice

In our comparison of Twilio Voice vs. Zultys, Twilio Voice is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Twilio Voice Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.4
Usability Score:
8.4
Company Size:Mid Market, Large Market
Platforms:
Zultys Quick Info
WH Score:
7.4
Pricing Score:
6.7
Feature Score:
6.9
Usability Score:
6.8
Company Size:All Sizes
Platforms:

Pricing

Twilio Voice Pricing
Price Range
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* Vendor does not share prices.

Zultys Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Twilio Voice Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • Softphone
  • SIP Trunking
  • Caller ID
  • Call Waiting
Zultys Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • Softphone
  • SIP Trunking
  • Caller ID
  • Call Waiting

Pros & Cons

Twilio Voice Pros & Cons
Pros
  • I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients
  • The system has proven to be glitch-free and easy to use
  • Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness
  • The call quality is excellent, ensuring clear and reliable conversations
  • Overall, it contributes to improved efficiency in our communication processes.
Cons
  • While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.
Zultys Pros & Cons
Pros
  • The system's ease of use and intuitive navigation greatly facilitate reaching out to individuals and receiving prompt responses
  • .
Cons
  • The only minor inconvenience is that it currently requires a Windows application for administration
  • .

Reviews

Twilio Voice Reviews
Top Favorable Review
J
Jacqueline
Reviewed on Jul 2, 2021

Implementing this system into your CRM system would be a great decision. It serves as a user-friendly, one-stop solution with seamless interfaces. The ease of adding users, purchasing numbers, and effective forwarding capabilities enhance the overall experience. The reliability of the product is commendable, with prompt outage notifications and efficient resolutions. The support team is highly responsive and even offers assistance with code integration. Considering the large user base of Twilio, it is highly advisable to integrate this system into your business for enhanced communication capabilities. Integration is straightforward and the overall satisfaction with Twilio as a call provider is high.

I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients. The system has proven to be glitch-free and easy to use. Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness. The call quality is excellent, ensuring clear and reliable conversations. Overall, it contributes to improved efficiency in our communication processes.

I have not encountered any issues or drawbacks with this call provider. It stands out as one of the best options available in the market, offering seamless integration and exceptional performance.

Top Critical Review
S
Sue
Reviewed on Jul 2, 2021

Twilio solves the problem of automating text-based communication with customers, allowing you to engage with them beyond traditional channels like emails. By leveraging Twilio, you can expand your customer engagement to platforms such as Telegram, WhatsApp, and Facebook Messenger. This benefit helps in diversifying your communication channels and reaching your audience through platforms they are actively using. Additionally, Twilio's opt-out feature ensures that your SMS marketing campaigns are targeted and well-received by interested customers, enhancing the effectiveness of your marketing efforts.

One of the key advantages of Twilio, from a marketing perspective, is the option it provides to your target audience to opt-out of your SMS marketing campaigns. This feature ensures that you are engaging only those customers via text messages who are genuinely interested in receiving marketing messages from your organization. This targeted approach helps in maintaining a positive relationship with your audience.

While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

Zultys Reviews
Top Favorable Review
B
Barbara
Reviewed on Jul 2, 2021

This has reduced the necessity for travel or phone calls while making it simpler to respond promptly to messages.

The system's ease of use and intuitive navigation greatly facilitate reaching out to individuals and receiving prompt responses.

One drawback is that the system tends to operate slowly or encounter issues when used over a VPN. It sometimes hangs or fails to update status properly under these circumstances.

Top Critical Review
M
Martha
Reviewed on Jul 2, 2021

I recommend either partnering with a trustworthy reseller for implementation and support or exploring the Zultys hosted and supported product, depending on your organization's needs.

The flexibility to implement this system as an appliance, virtual machine, or cloud-hosted solution is excellent. You can even combine these options for enhanced availability and multi-location support.

The only minor inconvenience is that it currently requires a Windows application for administration.

Alternatives

Twilio Voice Alternatives
Zultys Alternatives
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Twilio Voice vs. Zultys: Detailed Comparison

Twilio Voice vs. Zultys Top Ratings & Reviews: Twilio Voice

In our rating and review comparison of Twilio Voice vs. Zultys, Twilio Voice has 100 user reviews and Zultys has 6. The average star rating for Twilio Voice is 4.1 while Zultys has an average rating of 3.5. Twilio Voice has more positive reviews than Zultys. Comparing Twilio Voice vs. Zultys reviews, Twilio Voice has stronger overall reviews.

Twilio Voice vs. Zultys Best Features & Functionality: Twilio Voice

Twilio Voice vs. Zultys both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Enhancements & Personalization, Customizable Items, Language & Speech, Workflow Automation, Integration Options, Third-Party Integrations, Compliance Accreditations, Systems/Administrative, Cybersecurity Features, After-Sales Service. In our feature comparison of Twilio Voice vs. Zultys, Twilio Voice offers more of the most popular features and tools than Zultys.

Twilio Voice vs. Zultys Best Pricing: Zultys

In our pricing comparison of Twilio Voice vs. Zultys, Zultys's pricing starts at 0/month and is more affordable compared to Zultys's starting cost of 0/month.

Twilio Voice vs. Zultys Best Usability: Twilio Voice

Our comparison of Twilio Voice vs. Zultys shows that Twilio Voice scores higher in usability for ease of use, learning curve, setup & support, ease of admin. Zultys scores higher in meets requirements, quality of support, but Twilio Voice has the best scores overall for system usability.

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